Review summary

Chartahouse Conveyancing Services has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

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N

Norman

5 out of 5 stars
Great service and a fantastic price,

Sorry I could only rate them with a 5 my personal rating would be a 10, Used chartahouse because they were the least expensive around by far without loosing the personal touch. I have purchased 5 houses in my lifetime and chartahouse by far the easiest nothing was to much trouble I went down the paper method not the online option with was a nice touch for someone who is not the greatest on a computer, 15 weeks start to finish which was good with all the extra demands with the stamp duty rush. Thank you Georgia and Nick for all you have done, Only niggle I had was getting paperwork through your letterbox can it be higher on your next office door. Manythanks Norman and bev

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mp

molly palin

1 out of 5 stars
A very disappointing experience

A very disappointing experience, Communication has been extremely poor, with no responses to emails for a very long period of time, the attitude is very poor and unhelpful, and nobody seemed to be able to give me a proper answer to questions asked

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JM

John Moe

5 out of 5 stars
Chartahouse provided an excellent…

Chartahouse provided an excellent conveyancing service for me while selling a probate house remotely. It took almost a year with two buyers dropping out but Chartahouse supported me through all of it

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SM

Sydney More.

5 out of 5 stars
Let Charter House move you forward.

I used Charter House to help me sell my old house and buy my new home, there were times for me in these transactions where I was getting very stressed because I have health problems, nothing was too much trouble for them and they helped and supported me all the way, very understanding and patient. I am glad I had this team on my side to help me with the move forward and I can recommend them and say thank you to the whole team.

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21 total • Write a review

Showing 1 - 17 of 17 reviews
S

I had an excellent experience with…

I had an excellent experience with Speed Up Property! They made the conveyancing process incredibly quick and efficient. A special thanks to **Charis Trinder**, who handled my cas. Her communication was clear, and she kept me updated at every stage, ensuring everything progressed smoothly. I highly recommend Speed Up Property for anyone looking for a fast and hassle-free conveyancing service!

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N

Hopelessly slow and unresponsive

I am selling and my solicitor wastes endlessly time chasing Chartahouse for a respond. Chartahouse repeat the same queries as they have not read the documents. Then, they simply just do not respond. We’ve been chasing them for months. It’s incredibly rude unhelpful unprofessional and thoroughly frustrating. 

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SL

Value-for-money service

Value-for-money service. Top communication. Professional firm. Peter met me promptly, worked on on in the evening to solve my problem & was extremely professional - polite & knowledgeable. Very keen to get things done & please clientele. My first choice for Conveyancing for the future. My sincere thanks for your efforts.

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D

Honestly Do not use this firm

HONESTLY if i read these comments before i would have never used this firm 😤 Simon and his team are awful, being a first time buyer i didnt no what to expect but i sure found out, they had me stressed out most of the time they were acting for me. They dont answer the phone they take ten years to reply to emails. Simon took approximately 2months to view my bank statements knowing i had a deadline (They did not care ) He pictured/labeled me as some criminal and stated my account was a red flag and refused to work with me (going through half of the statements over the phone) spelt my name wrong on most emails/documents he sent me, he does not know nothing about a child's interest accounts he is rude arrogant and the whole team is clearly LAZY, was sent email replies like.. simon will do so when he is able 😳, HOWEVER moving forward i instructed another solicitor firm and everything was completed within 2 and a half weeks 🥳. So that showed me a lot and this firm should really close down and stop wasting people time😡. Take my advice do not use this firm.

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T

Avoid

Took 7 months with no chain. There was a small issue which took a couple of weeks to iron out, but there was no urgency from chartahouse to try and complete. Took 4 weeks to respond to sellers solicitor and ended up having to extend my mortgage. Poor communication and would provide no explanation for certain, often quite serious, updates. Told the estate agents I was pulling out of the move when I had not instructed this.

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J

Avoid at all costs

This is by far the worst company I have ever dealt with. They tried to charge me extra for a bespoke insurance policy when one wasn't required the day before exchanging contracts. My mortgage advisor and estate agent commented that they were trying to rip me off. No apologies ever received from them. Thanks for your reply. It was the buyer's solicitor who advised my estate agent that you were trying to rip me off, such a shame you are still trading !

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S

Avoid

Avoid. If I could leave zero stars I would. No communication unless chased and then Simon and team are RUDE. Took 6 months of stress for sale and purchase of properties with no issues

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JB

Great service…

I had two property purchases that I needed to complete quickly, I was recommended Nicholas Hawkins. The Chartahouse system is great everything is online and its easy to view your progress. Nicholas answers the phone when you call and promptly replied to all my emails.

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EH

Excellent service from start to finish

Excellent service from start to finish. Peter was outstanding and very thorough. Staff were always polite and friendly. I cannot thank them all enough and wouldn’t hesitate to recommend them.

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po

Avoid at all costs

I had a very disappointing experience with this company. Communication has been extremely poor, with no responses to emails and significant delays in getting through to someone, often taking up to two days. I found the attitude unhelpful and condescending, and there was a noticeable reluctance to assist. In some instances, my requests were outright ignored. It was only after submitting two formal complaints that no action was taken. I am genuinely surprised that this level of service is still being offered, as even my estate agents mentioned that this company is among the worst they have encountered. Based on my experience, I would advise others to proceed with caution.

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N

Not a good experience

Not a good experience. Constantly blamed others for delays when this simply wasn’t true. Terrible communication. Very slow. An unpleasant customer journey

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S

Chartahouse professional and competative conveyancing servicels.y

Chartahouse provide a professional and efficient service. They provide an upfront clear fee structure with competitive pricing. They have a system in place which kept us informed as the sale of our property proceeded.

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jk

Unfortunately a negative experience

Nick Hawkins did the conveyancing for our move. Unfortunately we didn't find he provided a good service. In general things did get done, but it took a long time, about 6 months and there was no chain, no mortgage, no additional issues. It seemed like there was a lot of time when there was nothing happening and they would say they had done every and the team from the house we were buying would be telling us that they were waiting on things from Nick. In addition Nick was very difficult to get hold of. You would often be told he would ring back but then he wouldn't. There was also limited communication via email from him so it was very difficult to know where things were at. He even said on the phone when asked how long it would take that it depending on how much we interrupted him, which may be reasonable if he was communicating with us otherwise but given there was very limited communication I think it was quite rude. I would absolutely not recommend his services to anyone. I have heard other members of the charterhouse team are better but if at all possible I would recommend avoiding Nick Hawkins, unless you like slow service, limited communication and sometimes rude communication when you finally manage to talk to home at all.

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T

Chartahouse are brilliant, highly recommend

We’ve used Chartahouse twice now, when we first purchased our home 2 years ago, and recently where we sold that property and purchased our new home. All of our experience with Chartahouse has been absolutely fantastic, always offering great advice and completing everything within brilliant timeframes. They always kept us in the loop with progress, and kept us as involved as possible with the process. We really can’t thank them enough for all their help, and I would highly recommend them to anyone looking at purchasing or selling a home.

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r1

Great services with Chartahouse

As a first time buyer, this whole experience can be very nerve wracking, however with the great communication and constant support from Sarah, Simon and Charisa, they made the process feel as stress free as possible throughout the process. I’d like to give Sarah a big big big Thank You, she was absolutely amazing from start to finish, enquiries were always replied to on the same day, made me feel less anxious and was so knowledgable and efficient with information. I would often contact multiple times throughout the day and she was just brilliant. As I mentioned previously, this process is probably one of the most stressful processes, and I felt that they had my interests at heart. As a team they were just so friendly, professional, precise and clear to communicate with, I cannot thank them enough. I strongly advise others to choose their services. Thank you again for the support and dedication Chartahouse.

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MJ

Simon and Charis were really helpful throughout the process

Simon and Charis were really helpful throughout the process. They have been patient with us, being a first time buyer, we were really stressed and keep asking emailing them with queries. We are very pleased of the service we received from them in acquiring our first house. Highly recommended for all conveyancing services

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JJ

Friendly and helpful

Simon and Charis were really helpful throughout the process. They have been patient with us, being a first time buyer, we were really stressed and keep asking emailing them with queries. We are very pleased of the service we received from them in acquiring our first house. Highly recommended for all conveyancing services.

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