Review summary

Canterbury Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

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Based on reviews, created with AI

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K

Kevin

5 out of 5 stars
Lapland Booking

I spoke with Becky, who was very helpful and informative with all of the information that I requested.

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C

Clare

4 out of 5 stars
Great once in lifetime experience with…

Great once in lifetime experience with our 9 year old. We’ve just done the magical interlude. Shame about the snow mobiles we didn’t get to go far on them and thought Santa could have been a bit more engaging. The elf song and Gemma on coach 7 was amazing. Gemma made the whole experience amazing our son adored her. Thank you Gemma

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All reviews

77 total • Write a review

Showing 21 - 30 of 73 reviews
B

Steven was very knowledgeable made it a…

Steven was very knowledgeable made it a very easy booking experience.

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CB

Great call handling/service

I rang to enquire about the day trip, Linda the call taker was brilliant. She was friendly, knowledgeable and really helpful. I booked the trip on the same call and all was done very quickly and easily.

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C

Rude and unfriendly staff on the phone

I dealt with someone called Symi (I think?! Thats what her name sounded like anyway) She was very rude and blunt. I felt like i was doing her an inconvenince by phoning her! I had previously spoke to Becky who seemed to have s similar attitude, couldnt wait to get off the phone from me! I took my business elsewhere. Considering this company are booking once in a lifetime experiences, I would expect the staff to be more friendly and welcoming on the phone.

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R

Carl was amazing - thank you!

Carl was amazing, we’re organising our Canterbury holiday from Australia and Carl went out of his way to email back and forth answering questions prior to our booking confirmation on the phone. What a legend! We’re super excited for the trip and the booking was a great experience! Thank you Carl!

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T

Excellent booking experience

Excellent booking experience, staff member was friendly, informative and very helpful. Nice easy booking just want you want.

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c

Save your money and your children’s belief in magic

I can not with good conscience, recommend the Canterbury Travel Lapland day trip to Enontekio. I would strongly recommend you not to go.  The cost for one day for two adults and two children was £2788. This would it be worth every penny if it delivered what it promised. The experience was the opposite of magical. The Santa was not authentic, and the organisation around the visit was dreadful. We were initially given a time of 16.15. That time was pushed back to 17.00. We eventually saw him at 18:20. The Santa called my son “fella”. He didn’t know or even want to know the children's names; the whole experience was impersonal at best, but in reality, it destroyed the dream. The guide responsible for getting the customers on the reindeer was so drunk he couldn’t string a sentence together. He attempted to ask us a question, and then he closed his eyes and passed out.  The other man guiding the reindeer walked over and ushered the drunk employee to an area out of the way where he continued to sleep. We queued for over an hour and a half to check-in. We queued for 40 minutes on arrival to get a suit bag. We queued for sledges, food and every activity; we queued to see Santa; it was -20, and it was not enjoyable.  Whilst we stood waiting to see Santa, the snowmobile drivers stood around chatting away to each other around the fire whilst we froze. Then, one of them cleared his throat and spat it on the floor beside my son. This isn’t supposed to happen at the North Pole I have complained to Canterbury Travels, who offered a £100 toy shop voucher and a £300 cash refund. I guess it’s up to you to decide if that’s appropriate compensation for a trip that cost almost £2800 and shattered my children’s belief in Santa. I won’t ever get over the disappointment of this day, and I hope no one else experiences the same as we did. I’m devastated we booked it in the first place.

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MS

Efficient, friendly, knowledgeable staff

Efficient, friendly, knowledgeable lady travel agent

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MB

The fiddler holiday

Amazing holiday all the staff at Canterbury travel was all very helpful made our holiday an experience of a lifetime the reindeer ride the husky ride meeting santa all the elves even the Canterbury travel staff in lapland was amazing especially our artic stars Carl, madie and millie who looked after us on the coach which made the experience even magical

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SY

Thank you

Thanks so much to Demi and Bernie for you all help in getting quotes and then booking the holiday.

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MY

A wonderful magical experience

A wonderful magical experience, everything was seamless and thought through. Our Arctic Star was Wendy and she did a fantastic job, especially considering she told us it was her first tour on her own. The booking experience was also great with helpful service.

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