Building Materials Nationwide

Building Meterials, really so happy with this company,

Missed delivery day. Waiting for refund!

My delivery was confirmed to be Friday 23 June, after originally being told it would be Wednesday 21 June. The delivery was due between 8am and 5pm, at 3.30 I chased as I'd heard nothing. They called back 40 minutes later and said they'd try to speak to the supplier. Finally called back at 4.30 and said the delivery wouldn't be happening and it would now be the following Wednesday. Best bit - apart from the obvious - it'll be 3-5 working days to get a refund. Shocking way to treat customers.

Excellent service

Had problems sourcing some of the ordered materials which was not great as listed as available on the webshop, but Wyatt, the account manager, was on the ball with sourcing the materials and providing regular updates. So will be using again

A nice company to deal with. The trade account manager, Pam, was very helpful, capable of handling my queries and geeing us to a position where I was able to correctly order the materials I required. Very happy to use this company again in the future.

Good Website Good prices Great service

Seemed like a good way to get all my materials from one place. I put together my order and rang Building Materials to check that they would be able to obtain everything and was told that there was no problem. Couple of days later I had an email saying that a Rockwool product I ordered could not be sourced and that I would get a refund for that. I would have liked to have been given the option to cancel the whole order. This left me having to source that product myself and have to pay additional delivery charges. I wrote them an email but I haven't had a reply. I would think twice before trying them again.

Everything I needed was found on the website, all clearly labelled, with full pictures and descriptions. Once the order was placed, I requested a particular delivery date, Tilly took my query, kept me informed and made it happen.

This is the first part of my review, I will update it when I receive the items: - mentioned delivery time on the website: 2-3 working days! - I ordered timbers on 8th Jun, expecting delivery for today (12th), but when I called today I was told I should expect the delivery on Wednesday 14th! I hope I receive the timber on Wednesday! This means client time is wasted only because the company does not want to provide the client with accurate delivery info. Maybe they are cheaper on the stuff in comparison to other suppliers, but overall, I am paying the builders on the site, and they don't have the materials to do the job! Update: I received the timbers 5 working days after the day I ordered them; the funny thing here was that the last time I called them to check where the timbers are, a lady from the team was trying to convince me I placed my order on Friday, while I did that on Thursday. Their communication is awful! They never sent me any single email or text for delivery since I placed the order. I only received a text message 1 hour before timbers were delivered.

Fast delivery. Product as per description.

Very professional and helped me with my enquiry and sort out my delivery for the day required. And also prices are very competitive. Used them before and definitely will use for future works. 5 stars seller

Excellen sales and after sales service. Paris is very knowledgeable and ensured our delivery requirements were met to the letter and the prices were the best I could find having approached 5 different suppliers of the materials I needed to source.

Issue caused by the couriers was rectified quickly so no inconvenience to me Alex was pleasant and very helpful * my order number was #000085438

I found the support from the team very helpful and friendly. They completed and delivered my order perfectly. I received good quality materials

Great service from Building Materials, needed type1, sand and cement at short notice and Will from the team delivered! Great communications throughout, and best of all, the supplies came out cheapest from all the quotes.

I’ve been using building materials as my supplier for over a year now, Paul is my rep and always goes out of his way to get me anything I require on time everytime, would highly recommend his (there) services to anybody. Thanks for all the effort mate, you’re a legend. Chris (kr interior solutions Ltd)

Very accommodating and friendly

Ordered 333 concrete square bars, firstly sent the wrong product (weren’t square) only to then when the correct item got delivered over 50% were broken. When I tried to return them the sales rep Alex told me that they couldn’t return them. They ordered my product from another company who ordered them from another company and now I’m left with £1000 worth of product that’s not fit for purpose!

Called to discuss items that I required, spoke to a friendly helpful chap. Made ordering easy.