Now I am a seasoned but honest and fair gambler, I have lost a lot over the years but I enjoy it and luckily can afford it as a leisure past time..
I have never felt the need to write a poor review of a gambling company before but feel it is my responsibility to warn others on here to my experience
Basically you would think 3 year old are in customer service, the lack of being able to grasp an obvious mistake, taking up to 10 days to respond, (this one took 5 ) days. To what is a small amount but a blatant and obvious error in settling a bet...I have copied the e mails below, but need to summarise by say I placed a bet (before the off, incase anyone asks) , it won at 13/8 (I asked for SP) and I was returned just my stake?? Not the winnings...
I complained via chat, (like talking to an infant in comprehension level) and finally got the reply posted below my e mail...basically they have not even looked and now I'm told its another 10 days to be looked into...an error like this with a bookmaker (where its a blatant mistake in settlement) should take minutes to resolve!... its a small amount so I'm not that bothered, but what if it had been 1000s??? I'm warning other potential clients, they are not fit to run a sportsbook, have not got a phone number and chat/e mail are ineffective..
The e mail response I got back was to state all bets were settled, no ref to my bet ID or the blatant fact that the winnings were obviously missing...its the 6th day now
Please could I ask for this bet to be correctly settled
I placed a bet of 26.35 race 13 17.45 quakenbruk @ sp - i placed the bet (long race) at 17.44 .and watched the entire race from the start (bet placed before start)
It returned @ 13/8 meaning it returns £69.17 - but only £26.35 (stake) has been returned for some unknown reason - presumably a computer error?
Please can the remaining £42.82 be credited
Kindest Regards
69.17 should be the return - so still owed £42.82
Response
chris simon,
Thank you for getting in touch with us today.
All bets has been settled - We do ask that when some does not settle immediately to allow upto 24hrs for the bookies to settle them
Thanks and regards,
Customer Support
Please could I ask for this bet (4017552269)to be correctly settled
I placed a bet of 26.35 race 13 17.45 quakenbruk @ sp - i placed the bet (long race) at 17.44 .and watched the entire race from the start (bet placed before start)
It returned @ 13/8 meaning it returns £69.17 - but only £26.35 (stake) has been returned for some unknown reason - presumably a computer error?
Please can the remaining £42.82 be credited
Kindest Regards
69.17 should be the return - so still owed £42.82