BARA Sportswear

Very good communication and beautiful products!

Very professional

Veldig fornøyd med produkt og kundeservice. Har handlet flere produkter av BARA og alltid vært fornøyd. Denne gangen var den en feil i en søm. BARA rettet opp i det samme dag.

Jeg måtte bruke bytte rett (siden jeg bestilte 2 størrelser) - hjelpsom kundeservice. Gratis bytte. Anbefales 🥰🥰🥰

I fell for the relentless BARA Facebook advertisements about their Mistery box. Don't be duped by any of it.. The package took almost 2 months to get to Iceland from Norway. *The package was not sent from their warehouse untill I notified them that it had still not arrived. I was even told by their fb-message customer service that the long time it took was not on them but on the postal service, but I was tracking it and it had not even left their place at the time I contacted them. Customer support give me endless customer-handeling replies to diffuse blame and not once took responsibility for any of the bad customer service or misleading box ads of pretty sets of their most sought after items. If you plan to buy it as a ready made gift, don't.. it arrives in a bag, not a pretty box as shown in the video. If you buy it as a pretty work out set.. like in the advertisement then don't, it is only randomly mismatched clothings put in the bag.. not anything resembling a pretty set with radiant colors - nor is it items that go beautifully together in any way. More like the random clothes you put on to paint your apartment. 2 out of 3 Items in the "box" were more resembling items left over after a new years sale.. #1 A "Facebook blue" very large and baggy T-shirt (XXL? But with a medium size label) #2 "Dirt brown" pants with two white plastic stripes around one ankle. #3 A black "half front zipped" sports jumper. Could be cute pared together with the right items but when zipped up the zipper is just a tiny bit scratching at the neckline, so not very comfortable. I feel scammed and in the best case: was loads of money out of pocket for a large amount of time (something too close to 2 months) and alot of money spent on a import toll that is nonrefundable. Even though I can send the package back I will not get a refund on my just under 7þ icelandic kronas from the import-toll. *If they would at least offer a change in clothing items into something that is a semi-set or a full set like in the advertisement they had rerun non stop on fb.. an outfit that is at least fitting together as a set insted of a refund then maybe the import toll would not be out of my pocket for nothing!

Good quality that will last a long time. Fast and friendly service when you contact them via customer service.

Julie her igjen, ringte forbrukerrådet og de ba meg melde kortreklamasjon via banken ettersom Bara Sportswear benekter å ordne opp/refundere. De er pliktige til det. Så jeg regner med at dette løser seg. Anbefaler ingen å handle hos Bara

Extreem trage verzending. Het is maar gissen waar je pakketje bezorgd is. Retouren is duur, omslachtig en duurt ook enorm lang. Maatvoering kledingstukken is vreemd en niet consistent.

Best sportwear ever. I love the pants and shorts. I put them on and they stay there untill I put them off. No intermediate pulling up of sagging pants. Absolute squadproof. 👍

Quick and precise service, excellent products!

Bestilling og levering gikk relativt raskt. Hadde varene på plass i løpet av en uka. Tightsen er goda og virker av god kvalitet. Men hvorfor er dem så sinnsykt lange?? Jeg er av normal høyde (171cm) men jeg må brette opp sikkert 5 cm ved føttene. Plus at jeg da har ekstra stoff rundt kneet. All den ekstra lengden gjør så tightsen ikke sitter helt som den skal og jeg må dra dem opp i løpet av treningen.

God kundeservice ved manglede varer i bestillingen. Fornøyd med løsningen vi kom fram til, og fikk god oppfølging 🙏

rask levering

Dear Bara, I noticed your brand in one of the magazines whilst travelling and thought about giving it a go. It was a good first impression, but then things started to go wrong one after another. In my order confirmation email, the items I ordered were listed, but no sizes were mentioned (I am still wondering who is John Smith though mentioned in that email). 4 days later, I got a dispatch email where different sizes to the ones I ordered were listed. I reached out to Bara to confirm what exactly has been sent to me. They have sent me an invoice for somebody else's order with all their personal information (!). I flagged it up and got my invoice, thankfully with the correct sizes on. Confirmation that correct items were dispatched I had to chase again. It took 18 days to be delivered to the UK. But that’s ok, I was not in the rush and things with deliveries and customs do happen. Leggings were ok and I decided to keep them, but merino thermals were unbearable itchy on my skin and despite sizing down still too big. I decided to send it back. I have read all the return info on the website, followed it and paid for the return delivery. I have also provided Royal Mail with Bara email address and sent an email to Bara with tracking info. And then the worst started. A few weeks later I looked into it again and my parcel was still with customs in Sweden and said that if they need any more info they will contact the recipient (Bara). Bara told me nobody contacted them. I contacted customs and carrier myself and was advised that they need some extra contact information which Bara has not provided. I have forwarded this to Bara myself with list of all the info needed and email where it needs to be sent + copy of the correspondence with Postnord. There were multiple emails back and forth during which my direct questions were ignored, template copy paste messages sent again which were not relevant to my email, one email was in Norwegian (thanks to Google translate I was able to understand it) and I was blamed that I did not use Bara return label (which is never mentioned in their return info or provided). I am not sure if it was a language barrier or lack of attention to details, but the communication with Gly was exhausting. In the end I got an email that they will refund me and it also said that ‘For the rest of your order, you will receive the tracking information once shipped.’ Seriously? Again absolutely irrelevant text copied in. Your brand has a potential with unusual designs, but current level of customer service and difficulties with returns definitely is a barrier, and is a ‘no’ for me in relation to any future orders. I hope you will be able to resolve this! All the best!

There were some problems with the postage of my order (no fault of Bara) but they were handled well. I was kept updated on what is happening and in the end I received my order. Products are very nice as always

Na meerdere keren hier zonder problemen te hebben besteld, wacht ik nu al 3 weken op mijn bestelling en krijg ik geen reactie op mijn email. Er staat geen telefoonnummer op de website, want dit was mijn volgende stap.