Don’t recommend
Placed an order, had zero emails but money was taken 7 days ago, no response from customer service and I’ve called and left 10 messages. Never again.

Over a year ago
I have used Alternative Footwear multiple times and they have always provided great products with speedy delivery and some really competitive prices!
Over a year ago
Excellent boots, really good quality and worth the money. Packaged really well, speedy service! Recommend highly!
Placed an order, had zero emails but money was taken 7 days ago, no response from customer service and I’ve called and left 10 messages. Never again.
I got shoes that no other e-shop restocked for cheaper than anywhere else. I am super happy, the customer service replied almost immediately.
Great service and lovely products. Order arrived quickly - ordered on a Thursday afternoon and they arrived the following Tuesday. Really happy to be able to get Demonia shoes from a trustworthy UK seller. Would recommend.
Based on analysis of 5 reviews rated 1-2 stars for Alternative Footwear
“Placed an order, had zero emails but money was taken 7 days ago, no response from customer service and I’ve called an...”
“Ordered heels from them via Clearpay they were delivered whilst I was away & left outside my house”
“Placed an order, had zero emails but money was taken 7 days ago, no response from customer service and I’ve called an...”
“Ordered heels from them via Clearpay they were delivered whilst I was away & left outside my house”
“Apparently they’ve contacted Royal Mail & even though I’ve asked for a refund which as a customer I’m legally allowed...”
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Alternative Footwear is a UK-based online retailer specializing in alternative and sexy footwear. With over 20 years of experience in the industry, the company offers a diverse range of products, including gothic shoes, pole dancing footwear, and large sizes for women's shoes and boots. The extensive selection features popular brands such as Pleaser, Demonia, and Fabulicious, catering to customers seeking unique styles for various occasions. The company's target market includes individuals looking for distinctive footwear that stands out from mainstream options. Alternative Footwear aims to meet the needs of fashion-forward consumers who appreciate alternative styles, whether for everyday wear, special events, or performance. By providing a wide array of options, the company positions itself as a trusted supplier in the niche footwear market.
Alternative Footwear receives high praise for its excellent product quality and outstanding customer service, with many reviewers highlighting the speedy delivery and user-friendly website. Customers appreciate the wide selection of shoes and boots, often noting that their orders arrive on time and in great condition. However, some negative feedback surfaces regarding order issues, particularly with customer service responsiveness and refund processes. A few consumers express frustration over unfulfilled orders and difficulties in obtaining refunds for defective products. Despite these complaints, the majority of reviewers report a seamless shopping experience and express strong loyalty to the brand. Overall, Alternative Footwear is viewed positively, with a strong emphasis on quality and service.
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