This is my second message, as requested by Support, and I still have not received any response. I only got an automated reply stating that someone would contact me shortly, which has not happened. I will wait 24 more hours for a resolution to my refund request. If it is not resolved by then, I will file a chargeback with my credit card company and report this as fraudulent.
UPDATE: The company responded and claimed the sale is "final" because I supposedly agreed to their Terms & Conditions by clicking "Buy." Here's the problem: the Terms & Conditions notice is barely visible in the checkout window, and there is no separate, affirmative confirmation step — clicking "Buy" is silently treated as acceptance of the terms. This is a textbook dark pattern. Consumer protection standards (including FTC guidance on negative-option practices) require that consent to contract terms be clearly disclosed and separately confirmed, independent of the purchase button. This company's checkout flow does neither.
To make it worse: right after my purchase, they dropped the price to $49.99/quarter and $1.99 for 7 days. I paid $179.99 for a full year. Had these options been visible at checkout, I obviously would have chosen the $1.99/7-day trial instead. That's not a coincidence — that's a bait-and-switch pricing scheme designed to lock people into the most expensive tier before showing them cheaper alternatives.
I requested a refund. They refused. This is my final public notice: if this isn't resolved, I will be filing formal complaints with the FTC (reportfraud.ftc.gov) and my state Attorney General's office, and disputing the charge as a chargeback with my bank on the grounds of non-compliant consent and deceptive pricing. Other customers should be aware of how this checkout is designed before they buy.
