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Accessories for the Home has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about communication and customer service.
It's been 23 days (12 working days) since I placed an order for Nkuku chairs, though on the website it stated they deliver within 10 working days. No tracking link, meaning they were not even sent to a delivery company. Poor communication (one response after several chasing) is very disappointing as well.
UPDATE: I have now received my order and altered rating accordingly. It took 4 weeks and poor communication, however, the item has arrived and I am very pleased. The quality of the chair and the price is excellent. This could be a very good company if customer service and communication was improved. This particular chair was a lot cheaper than the same sold in John Lewis. Original review: It’s been 4 weeks since I ordered the Narwana Leather Dining Chair. I have heard nothing and there is no tracking available. I have emailed for an update, but also no response. What a disappointment.
Have ordered two candlesticks two weeks ago and they have not arrived, taken payment .I have emailed and phoned with no reply, they don’t keep you informed of orders , all I’ve received is a invoice when first ordered. Will be asking for refund if I can get through to them!
I wanted to share some feedback on my recent order, placed on 14th June and delivered on 26th July. The furniture I ordered is beautiful, and I'm really pleased with the quality and price — it was more affordable than anywhere else I looked, which is ultimately why I chose your company. For me, that did make the slightly longer wait feel worthwhile. My only real complaint is the lack of communication during that six-week period. It would have made a big difference to receive a few updates, even just to confirm the order was progressing. I spoke to a lovely lady, a few times called Sam, who was very friendly and helpful, so I know there’s care behind the business — it just didn’t come through consistently in the experience. I’m sharing this in the spirit of helping, because I think a bit more proactive communication would go a long way in building trust and making the experience feel as high-quality as the product. Warm regards,
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accessoriesforthehome.co.uk31 total • Write a review
Yes the are delays with delivery, yes there is no easy way of tracking your order BUT your item will arrive and you are going to love it. We’ve just had our display cabinet delivered and I must say it was worth waiting. And if you are being impatient you can always give Sam a call and she will check where your item is and when you can expect it.
Bought a cabinet which was shown as 3-4 weeks delivery. I know lead times can be variable so I phoned and was told delivery times were very good at the moment and more likely to be 3 weeks. They were helpful in sending me measurements and pictures of the item. However this was a big con. The item was delayed. When I contacted them by email to find out what had happened, I was ignored. When I eventually got hold of someone by phone, I was told there was a delay. They couldn't tell me how long. In the end the item arrived 8 weeks later. I wouldn't have had a problem with this if I had been kept informed. I was constantly chasing them for information, and repeatedly ignored when emailing. The last time I spoke to the manager, I was told they'd refund me 20% for the delay. But more than a month later, no refund. And no reply to my email when I asked about it. It's appalling that companies like this position themselves as premium but fail to offer premium service. I never asked for a refund and would have been fine if they apologised sincerely, empathised, and kept me informed of the delay. I had my eye on a few other items but unfortunately I will not shop with this company ever again on principle. The replies to reviews from the owner are unacceptable. It doesn't matter how many orders you ship per week or how busy you are. Keeping customers informed who have paid is a crucial part of service. My advice to customers: if you find an item you like, source it from elsewhere. I was happy with the product and realised later many other reputable suppliers offering the same.
I ordered a very expensive piece of furniture on July 8th. I understand that it says 2-4 weeks for delivery but they have taken the money and there is no correspondence about when I will receive the item, nobody answers the phone or replies to messages. I would like a refund if I can't get information on delivery date but can't get that either!!!
Found the perfect piece of furniture at a very competitive price. Contacted customer services and was advised the unit was due in that week and so could arrange for delivery the following week. Once purchased, the delivery company contacted me within a day or so to arrange delivery. Cabinet was delivered as arranged and on time. Couldn’t be happier. Would not hesitate to order from Accessories for the Home again.
I placed an order for 2 items in March 2025. Whilst I can understand the delays in delivery and will not comment on that, I have been contacting this company since the 1st of June regarding 2 missing legs - the furniture arrived incomplete, missing 2 legs, so I am unable to use and been waiting like this, with the furniture partially assembled, for a month and a half, waiting on an update on what happens next. I have received 2 emails from Samantha saying she will contact the supplier to sent the 2 legs straight to me and the other one saying she will chase them and ask them to send them ASAP. No update since the 24th of June and no legs. I will not comment on the quality of the furniture, let’s just say it look better in pictures than in reality. But I would have probably not had any issue with this if I could al least assembly it properly. I don’t usually leave comments but this situation has been quite disruptive and I feel it requires documentation.
Ordered 2 BarStools cancelled order taken to long for delivery
Sam was able to source the furniture I was looking for, which was great. There was a bit of a wait for it as it was out of stock from the manufacturer end but Sam made me aware of that from the beginning. Sam's communication was great when I enquired about delivery dates etc
I ordered a mirror on 10th June which has not yet arrived. I have emailed and left two voicemail messages but have not received a reply. I'll have to contact PayPal about getting my money back if I don't get a response soon.
We are shocked at the lack of professionalism from this company. We ordered an item labelled "in stock" on the website which stated 2-6 weeks delivery time and yet two months on we are still waiting. We had one email reply which suggested the item would arrive and yet this date came and went with nothing. Since then our emails are being totally ignored. At least send your customers a response - we need the item for our baby´s arrival and would never have ordered from them if we knew this would be such a painful experience.
I had an outstanding experience with this company from start to finish. Every email and phone call was answered promptly and courteously, showing a true commitment to customer service. What really impressed me was their willingness to go the extra mile, they arranged a special Sunday delivery just so I could receive my cabinet sooner. The entire process was smooth, efficient, and stress-free. The cabinet itself is beautiful and exactly what I was hoping for. Overall, a fantastic experience—I would definitely recommend this company to anyone!
Initially we weren’t impressed but after speaking with Sam she did resolve our issue. We offered an item in feb and it got delivered mid June. During this period we had no correspondence/update with the company. Being a busy mam I didn’t have time to chase this but eventually when I got in touch and explained sam was very apologetic and gave us an accurate timeframe of when we’d likely receive. Once we spoke to Sam things turned around and our experience was so much more positive. We are happy with that item it’s great quality and happy with the customer service. My only advice would be maybe to keep customer updated with delays etc.
We ordered four stools on 24th May 2025, and a month later we are no clearer on when the furniture will be delivered. We have chased a number of times by phone and email, and only once have they return our call to give a vague explanation that the furniture may be delivered in 2-4 weeks. Subsequently, we have not heard anything further from the firm.
I ordered a sofa on the 3 May 2025, and as of now, I still haven’t received it. Two weeks after placing the order, I reached out via email for an update. Samantha responded, saying it would ship within two to four weeks. I followed up again after the latest estimated deadline passed, and I’ve yet to receive any response. The lack of communication and delays are incredibly frustrating. Based on this experience, I wouldn’t purchase from this company again. The customer service just isn’t up to standard.
I ordered a mirror and the money has been taken out of my account on the 6th June. The site gave me email confirmation of my order. It is now the 21st June and no sign of my mirror and no sign of my order when I go into my online account. I have tried ringing, leaving answer machine messages and emailing without any response. Posting this review has now prompted them to make contact with me and i have now had some reassurance. Its a shame it had to come to this. Lets hope this triggers a review of the way the business is run. The Trust Pilot reviews are worth their weight and are a good reference point for would be purchasers and customers.
I ordered two garden chairs five weeks ago, they still have not arrived, despite saying delivery is between 2-4 weeks. I’ve tried emailing but receive no response. I can see from the other reviews this is a common problem with this company. I’ve no idea if they will ever arrive.
I am waiting for my orde. I have tried to get an update on when to expect delivery…. First phone call…no reply Second phone call transferred to answerphone which stated it was full! Third call I was able to leave a message for a call back….mi call back as yet… I will give them to the end of this week (6th June) & if no joy I will set proceedings to get my money back…
Have now sent 4 emails without receiving a response after having been advised the stool would be delivered last week and it hadn’t been. Avoid, cowboy outfit. Update-as a response to this post I received an email advising I would receive a refund and stool last week. I’ve received neither and have chased again without response. Update-refund received with communication
i ordered some stools a few weeks ago and i am delighted with them. The team were great and kept me updated wouldn’t hesitate to purchase again
