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1 out of 5 stars
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TA

Talk Home Mobile

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1 out of 5 stars

Unbelievable shocking lack of customer…

Unbelievable shocking lack of customer service. Every month, without fail, at the same time, billing refresh, the SIM card fails. There then ensues a circus with the customer support who want me to reset my device, turn my network on/off, etc. rather than actually escalate the issue. Even after repeatedly requesting a network level support escalation, they actively ignore requests to raise. There is obviously a network profile provisioning issue as an mvno with a stale data token hangover, which needs a network level investigation and fix, but this incompetent company does not understand , and refuses to do a damn thing. Utter rubbish

EU

Euro Car Parts

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1 out of 5 stars

Chat is useless

Chat is useless. Just a stupid bot. Doesn’t help. No humans. Pointless. No way of getting any help. Waste of time. Don’t update to tell you if products have arrived or not when ordered, they just stay on orange as processing. When you track your order, same, useless information, nothing.

EN

Energy Ombudsman

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1 out of 5 stars

They lie, they close ranks and protect their lies

Just lie and protect their incompetent, biased selves. The level of incompetence is unreal. Don’t use my actual mobile number, use somebody else’s. Tell me about a completely different company not the one I made the complaint about. At no point has an independent investigation occurred. All evidence was ignored. Then they lie and try and cover their biased approaches. When complained, they ignore and close ranks and lie again. These people just take the utility company money who fund them, ignore the customers, ignore the evidence. Ignore the law, ignore the complaints, then lie and close ranks and don’t actually do anything. Now, they will give some pathetic response here about how amazing they are, when in fact all they do is lie. Unbelievable incompetence at every level, then lie and protect their backsides.