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**EDITED REVIEW** Not a great product which I've unfortunately had to get rid of due to the damage but customer service was great as they offered either the product again or a partial refund. I went for the partial refund as I didn't like the product. I would have probably got a full refund but I got rid of the item as I completely damaged it when disassembling it.
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The only positive is that the mattress eventually received is good. I can't comment on the other items as they haven't arrived. The negatives are the delivery (I PAID FOR THE PREMIUM DELIVERY SERVICE), communication and customer service. I understand I ordered the item(s) during Black Friday so would have anticipated the 1 week delay. However, I was given a day of delivery and a set window which was confirmed after a week. I am an emergency services worker so taking time off is difficult. 5/12/22 - On the day of delivery I checked the tracker which went blank. I had to call Rem-Fit who said they had no clue where my items were and told me to call the courier. They basically fobbed me off. I called the courier and after more than an hour wait was told the items didn't arrive in their warehouse. I called Rem-Fit again who said the courier will send me another email after confirming a new date. I have then had to take more annual leave from work for the redelivery. 7/12/22 - On the second attempt the courier delivered the mattress but said the other items were not present. I've had to call Rem-Fit again who were clueless. They then said they would dispatch the missing items and send me an email as confirmation. No email has been sent. 12/12/22 - I called once again and they said I will receive an email from Parcel force to confirm delivery for the 13/12/22 or I can have the item delivered to a local mail depot. 14/12/22 - I called again and the person on the phone said the above is not true and that the original courier has the items and will deliver. But again no email to confirm. They then said they would call me back in 1-2 hrs time. Nothing so I call back and they say actually parcel force will send me an email with the tracking and that the item will be with me by Friday. There's a Royal Mail strike they've known this for the past week but did nothing to chase up the original courier and made no attempts to update me. I've had to chase them up constantly. I'm sure they'll reply - with something like it's no excuse but it was Black Friday, royal mail strikes (which they already knew), the courier's fault (you used them), etc. The customer service team give conflicting advice or say I didn't deal with you so I'll get the person who did to call you which they don't. In hindsight, maybe I should have gone to another company. The mattress is good but this has been such a hassle with taking leave from work, chasing them up constantly and general lack of communication. 19/12/22 - I have finally received the missing items today. Customer services left a voicemail after this review was published. No further contact since. 06/03/23 - Email received, "You’ve written a review for REM-Fit (United Kingdom), and they’ve asked for more details to better understand your experience. If you don’t respond, your review may be taken offline." I emailed them on 19/12/22 and didn't receive any update. The above email from Trust Pilot from REM-Fit says it all.