Jura Watches
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Customer service is very poor to non…
Customer service is very poor to non existent …. Emails took 2 weeks for a reply which for a company which such an online presence I find unbelievable. A prime example of a company that as long as everything goes well they are fine .. I am still trying to sort a cancellation out a month after I bought the watch and still not having any joy .. The one star we are obliged to leave is a very optimistic reflection of just how poor they are. Update on this review … I have been asked within 24 hours of posting this review to give Jura more details so they can determine if I am genuine or not… Amazing how a negative review on trust pilot sparks such an immediate response when you fail to respond to any emails through through loosely titled ‘Customer services dept’ My first email to you was in 8th July and the last one I sent was on 4th August. Perhaps now you can read through I would imagine … endless amounts of emails and look for yourself. G Shock watch.
