Disgusting 5 months of NO customer service for a brand new item
The epitome of disgusting customer service. …
On the 9th of April I purchased an Esatto Heat Pump Dryer on Ebay from Aplliances online.
10th of April I got and email from Winning Appliances saying it would be delivered to my address on the 11th. So I stayed home all day waiting.
NOTHING and no reply to my communication. Then I got a text saying it would arrive on the 12th.
Waited home all day, NOTHING AND no response to my communication
On the 16th same message again but I couldn't stay home from.. work again. I had to leave at 3 to come home and relieve the delivery but I couldn't have it installed as paid for as I had to get back to work.
Started the appliance and it clunked like a lawn mower.
Reported the problem.
I asked for exchange bit they don't do that like Bunnings, or Harvey Norman, or Goodguys. I had to wait for someone to come and REPAIR IT! And make sure I didn't damage it! Even though it was brand new. They claimed I didn't have it installed as planned! Excuse me! I waited home for 2 full days to have it installed but you didn't provide the goods and then had to leave work to receive it!
And then I heard nothing.. for 5 months!!!!!!
Finally I got a call from Esatto saying they were going to provide and exchange and I should wait for Appliances online to contact me..
10 days later Winning services contacted me
They offered exchange or refund. I asked for an exchange.as i can't be without a dryer.
Sorry you can't have exchange we don't have one!!! What?! Why offer then!?
So they arranged pick up .
I waited home all day but had to pick the kids up from school...I was gone 7 minutes.. they picked it up then.
No confirmation email, no text but I do have them.on CCTV as I wouldn't put it past them to steal it and say they don't have it.. STILL no confirmation it has been collected 3 days later!
I contacted them to ask for refund so I can buy another.
Ignored me
I wrote a negative review in Product Review and received a response saying please contact us so we can sort this problem for you. So I did...the response was disgusting!!! Being me!
I have never had such a disgraceful experience with a company..
They are the absolute pits.
I will never buy from them again.
..Appliances online, Winning appliances, the manufacturer?? No one is responsible!
So now I have no dryer or money.
I will be lodging a complaint with consumer affairs and due to their rudeness using every avenue available to address this appalling issue.
Victoria is a complete embarrassment on top of all else. She claims the refund has been processed and it's my bank's fault! It has not been processed at all. Paypal would record a refund
