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Destiny

5Reviews
1.8
1.8 out of 5 stars

Reviews by Destiny

AM

Amazon

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1 out of 5 stars

Corrupt Business Practices

BBB Complaint: #23452522 I have contacted amazon's Customer Service 3 times throughout the past few months trying to resolve the issue and I have received convoluted information from each employee. I cancelled an order and returned the items and I was expected to receive a refund in the amount of $171.98. I contacted amazon on June 2 at 1-888-280-4331and I spoke with a representative who "took my updated contact information and assured me that the new card information would be updated since the old card on file was no loner active. The representative Niksil stated "that my card information was added to the system and I should receive my refund in 5-10 business days. On June 10th, I spoke with a representative who told me "there was nothing they could do." I requested to speak to a supervisor Mr. Abhay who was completely indifferent and argumentative. I again, informed him that I spoke to a representative who "took my updated card information" for over 30 minutes I spoke with them on the phone, whom I believed was assisting me. How could this representative take my card information and assure me it was added to the account if its not amazon's policy. These customer service agents outside the U.S have their own set of corrupt practices that they use against American consumers and it goes against basic morale which is embedded in all business transactions. Its an egregious act to accept a consumers money and send a refund to a nonactive account and then create liability for the consumer by sending their payment to a nonactive card-and have no remedy in place to assist the consumer, in retrieving their funds after you have profited from their business. Its a disgrace that this is a matter of business for Amazon. My complaint is noted on BBB website.

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