JO
Jo-Ann Stores
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Excellent Customer Service After The Sale!
I had a bad experience in the Youngstown, OH store that was made so much better by exceptional customer service. I had coupon codes on my app, and when I checked out the associate told me that they wouldn't work. She didn't even try. Several days later, I received a survey in my email about my transaction and I remarked about what happened. I was almost immediately contacted by the store manager who looked up my transaction and found out that I was in fact eligible for a discount. She credited my card and apologized for the situation.