The Tea Spot is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.
They are really fast to help and are really helpful and mindful. All of their products are really good quality.
I needed a replacement tea strainer/infuser basket for my Tetsubin tea pot. I emailed customer service after trying to f...Read more
Not only is the tea top quality, the customer experience is first-rate. Angie at customer service was able to fix my o...Read more
I sent a package from the Tea Spot to my daughter but she never received it. I reached out to the company and Angie promptly replied. After verifying the address she was able to get the package reshipped. Angie was very helpful and my experience working with her was wonderful! I have purchased from the Tea Spot before and will certainly continue to do so! Thank you, Angie!
Great selection of tea with helpful descriptions and details for each kind. Fast shipping and helpful customer support. Favorite place to order tea from!
This is my favorite tea company by far. Women-owned, donating some profit, environmentally and human-health friendly packaging and tea bags… they’ve thought of everything. But what I love the most is how great the teas taste and make me feel. The Desert Sage is a unique and effective digestive tea that really helps. I wrote with a query about a product and a real person wrote to me right away. The packaging is gorgeous so the 15 sachet bags or tins make great gifts. I enjoy supporting this business so much!
This company truly has its customers best interest at heart, as well as their commitment to the quality of their products! Had a great experience with every aspect since reaching out to customer service! Thank you Angie for your great response time, and to the solving of our issue!
About a year ago I found the Earl of Grey tea from the Tea Spot. I have been a lifelong fan of Earl Grey teas so I decided to give it a shot. Once I opened the bag and smelled the tea, I knew this was going to be “next level”! Once I brewed the Earl of Grey and took my first sip (with local wildflower honey and vanilla creamer) I realized that this was Earl Grey on steroids. The flavor is so much more than any tea I have ever tasted. I would consider myself a semi-professional tea taster so you can trust me on this. It’s the best, period.
I did not receive my order from Tea Spot. When I reached out to let them know, Angie was extremely helpful for the next week as we waited to see if it would be delivered. When it wasn’t she had another order sent to me within days. The customer service I received was polite and efficient! Nice job, Tea Spot:)
You will never find better customer service anywhere than at The Tea Spot. Ever. I've had lots and lots of friendly, expert and speedy assistance from them over the years (addresses changed, deliveries consolidated, subscriptions adjusted, mixed-up orders of mine corrected, etc.). But nothing can top the help they gave me today when a gift recipient of mine, who lives alone and whose package had already been sent out, ended up having emergency surgery and wasn't going to be home to keep neighbors from noticing an unclaimed package at the front step in a day or two. True to form, The Tea Spot tried, though unsuccessfully, to use their influence with the shipper to have the package returned to them for credit to me or readdressed for shipment to me instead. They then told me that if someone else could get hold of the package upon arrival and write "return to sender" on it, that would still work. They promised to process my reorder immediately if the package was missing when the recipient got home, desperately in need some lovely tea. They also invited me to get back to them if there was anything else they could try to do. Then they even asked after the gift recipient and sent best wishes for an uneventful recovery. This was, like, an hour or less after my message to them once I'd been unable to get the shipper to help fix things. The customer service people at The Tea Spot swiftly jumped on a problem that wasn't even theirs, and at the same time made me feel better and reassured on a very tough day for me. There's nothing else like these folks. Whenever you need help, you'll thank your lucky stars if you're dealing with The Tea Spot. And if you are already a customer, please send them some appreciation for their work along with your next message to obtain assistance. They totally deserve it.
I have been ordering from The Tea Spot for years. Whether it was to our home in New Mexico (even got a Brick & Mortar in Santa Fe), or to Djibouti Africa, always quality products. But most importantly, customer service. You are valued & appreciated by the folks who work here. I will always be a customer here. ☺️
We truly like the Lights Out blend. It really does calm and relax you for bedtime. The flavor is unexpectedly delicious! We are looking forward to trying the other teas we ordered. Great product!
Ordered my Morning Mojo tea and was so excited when it arrived along with a free sample of Earl Grey! The Tea Spot always brightens my day!
My daughter introduced me to the wonderful teas from the Tea Spot years ago after meeting the owner at an event and my tea drinking has never been the same!! I was always a tea drinker, but the Tea Spot takes that to the next level. I love the variety of teas and blends, all delicious. I always recommend them to family and friends. 10/10 experience always!!
My friend told me about The Tea Spot and I'm so thankful. Their teas are fresh, full of flavor and of outstanding quality (much better than where I'd been buying). I didn't want my morning teapot of Gyokuro organic to end - it tasted amazing! I'm now sipping the Keep Fit, Organic which I decided to cold brew in my Mountain Tea Tumbler - it's refreshing and delicious. I also purchased Sencha Organic Tea which is another firm favorite of mine. Their Customer Service Team are top notch and quickly resolved a little order glitch - I can't speak highly enough of them and they've gained a forever customer now. Don't hesitate to shop here, I'm a picky shopper and these guys are the best!
I love the Tea Spot! I first met Maria through Skirt Sports on what seems like forever ago. She and her team brought a variety of brewed teas for all of us to try. She shared her story and information about the health benefits of loose leaf tea. I fell in love with the flavors, and how easy it was to brew on the go, hello Steepware 🥰 It was a whole new experience. My hydration options just expanded beyond my wildest dreams. Here I am so many years later and I’m still a huge fan and cheerleader of the Tea Spot. 🎉🎉🎉 From the products to the people everything is outstanding!! ❤️
I love this product!! Everything I have purchased is top notch! From the tea to the tumblers, Tea Spot is the BEST!
Well, the tea is all FATASTIC! Great tasting, a lot of them are phenomenal iced as well. Flavor is really much better than any teas we've tried. We continue to order and the customer service is exceptional! Lady Lavender, Blood Orange Smoothie! If you haven't tried those two, you've been living under a rock! THE BEST!!!
Amazing company! Absolutely love their teas. Excellent customer service as well.
The tea spot will not stand behind their products. They hide behind an excuse, not being returnable, but other online T companies immediately offer a return satisfaction policy. I would have been happy even with a credit for this product, tasted stale, but customer service would have nothing to do with it, even my customer service rep at T Spot said I personally don’t like this either but I’ve learned to drink it
I ordered a pound of Moroccan mint tea from The tea spot . Thinking Im getting a high quality item. I was shocked when I received the product. The tea was practically a sand. mint and green leaves grinded to a sand. Cheap quality. Now Im stuck with a tea I can not brew.
Everything is great about The Tea Spot! Great tea, great experience and great customer service. I have ordered from their website multiple times and have never had any issues with shipping. It’s always been very quick and my packages have always been correct. The tea is of really good quality and I love it, so I keep ordering more, haha.
Great Tea, Great prices, Great website and customer service. I have been a customer for over 10 years I exclusively drink tea (about 1/2 gallon a day) and I sometimes buy bottled ice tea, but making my own is both the most cost effective and best quality. I have gotten from local stores and have either gotten ripped off from places like Teavana or lower quality and only slightly cheaper from local stores. The Tea Spot has the second best quality and variety to anywhere I have got (next to Dobra tea) but by far the best value. I subscribe to the the Green and Black tea clubs and use both their seeping mug as well as tea balls, and am always pleasantly surprised by the tea variety. The website is a nice web interface which I think is pretty and easy to use, and if you call their number, you will get a friendly person in under a minute. I wish I could afford to get more Matcha, but theirs is way cheaper than anywhere else for the same quality.
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