Jo-Ann Stores

Got my mom a gift card for Christmas went to use it and they said we were unable to use it cause they were going out of business. What!!! So now I’m out of all that money. Horrible.

Even 1 star is too high. Been a customer at the Aurora, CO since it opened. Staff’s attitude match the condition of the store-poor. Wanted to buy a classroom desk they were selling. Small but too awkward to load myself. The manager flat refused to help stating that “no one could help me.” When I said I couldn’t load it myself she said, “buy it & we’ll keep it overnight. Bring help tomorrow. I said I don’t have help, It’s just me. She says, well we can’t help. Needless to say,I didn’t buy their darn desk.

Not a good store manger at Evendale,Ohio location excuse there employers behavior to treat payed customers like there a charity case and beware of price gouging there great for this and ALL SALES ARE FINAL UNDER BANKRUPTCY I CAN NOW SEE WHY THERE CLOSING CAN'T WAIT UNTIL THERE CLOSED.

The Jo Ann’s in Shawnee Mission, KS is always crowded and they never have enough help at the fabric counter. Another thing, the restroom is disgusting and it smells and the floors and toilets look as if they haven’t been cleaned in years. They need to do better.

I cane in with 25v mins before they were closing and they were so incredibly rude to me I was flabbergasted!!! She literally followed me around the store counting down mins. That is NOT customer service. But to mention the sour puss looks on their faces the whole time no wonder you're going outta business!!!!!!

I have been standing in line now 32 minutes.

I purchased a gift card for my wife for Christmas, She tried to use it online and because they are in bankruptcy they won't let me even though the card can be used online. Be careful Joann's doesn't stand behind what they say!

My order was canceled after being out of stock. Purchased with a gift card, upon cancellation they claim a replacement was emailed. I never received the email although I have received numerous other ones since. Due to Joann filing bankruptcy, they cannot issue a new gift card for who knows how long and won't replace with another fabric. They cannot be trusted and I will not order from them again.

Careful buying anything expensive from here. I bought a $400 printer that was faulty out of the box. I tried to return it within a few days and they will not return my money. This has been the worst customer service i have ever experienced. This place is a legit scam and has no regard for consumer protection.

I have put in 2 orders. I never got the first. I was paid back through PayPal who charged me $1.50 to send me the check as I wouldn't give them my bank account number or password. I put in my 2nd order and am still getting the run-around plus they didn't put in the full order. I will not order through this company again. It won't do any good to notify them as nothing will be done.

I placed an online order for pick up. It was cancelled by Joann. I tried placing it again and they cancelled it again. I called customer service and was told that my order did not pass verification. Supposedly my card number was wrong But both charges went through just fine because they came out of my account. Now no one will speak to me. Horrible customer service clearly out of another country. Will never shop there again and I supply a home business so it's a big loss for them

Placed an order in December for 30 no sew fleece blanket kits to make and donate. Shipped out a few at a time, and then 10 days later I was notified that 8 of them were canceled because they were out of stock. Even though they were still available for sale on their website. Chat customer service was useless, and wasted an hour on the phone trying to get them to honor a price adjustment. Ordered another 14, and now 9 days later 2 were just canceled. Another 6 are still processing, but I don’t have high hopes. Contacted customer service to see if they’d honor the price I previously paid and expedite shipping on some new ones so we receive in time for our event next week. They said I have to wait another 3-5 business days to hear back. By that point it will be too late. Worst shopping and customer service experience ever.

I received a singer HD sewing machine for Christmas. The machine was defective,the bobbin threading part wouldn’t engage so I was unable to fill the bobbin..We took it back to the store and the clerk tried to say it was because the thread was a heavy duty thread,which made no sense…anyhow she put on a lightweight thread and it still didn’t work. We said we wanted to return it and get our money back,she told us that wasn’t their policy, all the while she was standing under a very large sign that said that it was their policy. We pointed that out to her and she said that was an old sign from years ago and no longer their policy. We would love to buy locally but with service like that, it just doesn’t work.

Worse retail store experience encountered. This company filed bankruptcy and closing its stores down, and I am not surprised. Do not place online orders with this company. They will put a hold on your money and they will not pick your orders. Not only is your money taken, your money isn’t returned for awhile if order is canceled or items are unavailable. Your order will linger around for days and no one will tend to them. This store (Torrance CA) doesn’t pick up their phone either. I’ve called throughout the day hoping to save a far drive but no one answers and I was forced to go to the store to ask about my order 1/9/25. Their inventory is not accurate. It shows they have it online but they don’t physically have it. I went to the actual store and walked around—they had no inventory on the floor so I stood in line (for 30 minutes) to see if my order was pulled. This big store could not afford two cashiers. There was only one register and I had to stand in line for half an hour. The line was really long. It is the company's fault for not hiring enough manpower on the floor. When I asked the cashier Lauren why she didn't have backup she said there was no other person available. She eventually calls for backup and the supervisor comes around. The supervisor Jazz was nonchalant and non-apologetic. I told her her job is to make sure everything is running smoothly and she snaps back with a response saying they're short-staffed. I told her even if they're short staffed she should be helping. I even asked if she was on lunch break and she said no. They hire young inexperienced workers that are paid cheap to handle these bottom feeder jobs. When I asked about my order, the cashier immediately said they didn’t pull any orders that day WITHOUT even checking in the back and I had to ask her to double check since I made the drive. She leaves and comes back and said they didn’t have it and I was told they’ve been backed up since the holidays with hundreds of orders. I asked her “so you guys haven’t been pulling orders?” And she just said “It’s not that…” an answer you’d expect from a kid. This place is a dump. It’s a matter of time when this store will be closing down. The website needs better inventory control and floor management—and the store needs to pay more careful attention to online orders. The supervisor acted like it wasn’t busy and left her coworker alone, she could’ve been tending to the orders in the back. I left without my order, time and gas wasted, and my money tied up with the bank. Save yourself the headache and time dealing with this store. Purchase someplace else more convenient and handled more professionally by staff.

This is the worst company to order online. The items never arrive, however Jo Ann will debit you account, then send an email stating that the items were lost and you will receive refund in 10 to 14 working days. I have not been in a Jo Ann store so I am wondering how bad is it? Perhaps Jo Ann needs to hire a business that will educate and train them how to fulfill online orders. Save time, money, and a your sanity...don't order from JoAnn. I am still waiting on my money after a month. I think Jo Ann is scamming people out of their money.

I ordered some items on Black Friday and received part of this order. But the main item I used the discount code for got canceled right before Christmas and left me with no time to be the same item anywhere which crushed my little girl's wish to Santa! Not only that, I also tried to request a price match in which Joann's price is much higher than the other stores. However, I didn't receive any reply for a whole week. I called and waited an hour, yet no one picked up the phone.

I placed an order on Black Friday at Joann.com for multiple items. I received two partial deliveries but on separate days. As of January 3rd I was still missing nine items and never received any further information. When I called the company I was told the items are out of stock and the order was canceled. I said when I ordered online it said the items were available. Their response was “the online store is not REAL TIME!!!!” I asked why I wasn’t notified the order was canceled. The representative said they have a glitch with their email system and it is not sending emails to notify customers of out of stock items. The items were Christmas gifts and I was very disappointed and it has negatively impacted me in my confidence in Joann’s as well as ever wanting to place an order with them again.

I placed my order on Dec. 19 and had not received any updates. The website showed "processing" for over a week, so I submitted an inquiry. Again, I received no response. Today upon checking the status, I found that the order was cancelled without any notification. I canceled my account! I am deleting my app. I will not shop at Joann again and will submit negative reviews about my experiences! I am a longtime customer who is finished with Joann! Very unhappy!!!

Placed a large order on December 12 and all items were said to be in stock. They shipped part of my order, which arrived damaged on December 18 because they shipped the items in a flimsy plastic bag with NO protection. Very careless way to ship expensive watercolor paper, and no protection at all, so one pad was very damaged for which I received a refund after spending nearly an hour on hold to reach their customer service. The second part of my order arrived on the 20th; this time in a box, but again, no packing material, but items were okay. The third shipment arrived on the 24th; yet again with NO packing material; just thrown in a huge box, so the expensive watercolor pads were bent and damaged from bouncing around in shipping. They also cancelled half of that part of my order due to "inventory issues." They are happy to take your money when you place the order, then cancel your items when they can't fulfill the order. Even taking the holidays into consideration, they have real issues with order processing and packing orders correctly to avoid shipping damage. Very frustrating experience dealing with this company. The one positive thing I can say is that the refunds were processed promptly, but a complete waste of time and extremely poor customer service. I will never buy from them again. There are much better companies out there that sell art supplies; JOANN isn't one of them.

'Twas the Night Before Christmas... And No Sewing Machine' 🎄 'Twas the night before Christmas, and all through the house, Not a present was ready—not even a blouse. The stockings were hung by the chimney with care, But the gift that I ordered? It just wasn’t there. I called weeks ago, “Will it ship? Please, confirm!” They promised, “Of course!”—now I feel like a worm. For today came an email that shattered the cheer, “Your order is canceled. Too bad—Merry Year!” No sleigh bells, no stitching, no fabric in sight, Just frantic online shopping at 2:00 in the night. While visions of thread spools danced in my head, I stared at my cart and just filled it with dread. “We’re sorry,” they said, “for the holiday mess.” Oh yes, nothing screams joy like last-minute stress! So here’s to your service—like coal in a sock— I’ll treasure this memory while watching the clock. And as Christmas arrives with its magic and gleam, My wife gets... a gift card. Not her sewing machine. So thank you, dear store, for the chaos you bring— May your New Year be bright... and missing one thing.