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Anya was fantastic from starting the process to completion. She struck a perfect balance of friendliness whilst maintaining professionalism throughout. Her guidance at various points was useful and we would have no hesitation in using Enact in the future based on this experience. Thank you, Anya!
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Having acquired another business, we were introduced to Black Sheep Utilities - they had arranged the commercial electricity supply for the previous owners. Initially the representative seemed helpful and friendly, but was soon very keen to sign up our service. The information he provided seemed reasonable and so we agreed to a 5 year fixed term deal with the recommended supplier. I was told that the supply would need to be managed online and that payments would be collected by direct debit. Some weeks later, I realised I'd heard nothing from Black Sheep Utilities or our new energy provider. I telephoned the original contact who said I'd hear from 'customer services' soon. To their credit, customer services DID get in touch, apologised for the lack of welcome letter and said I'd receive it by email. I explained that I still hadn't heard from the provider, nor had a direct debit been set up on our business bank account. The welcome letter arrived, though still nothing from our supplier. I emailed customer services to ask if they could provide our account number and I'd sign up online with the energy supplier directly. Heard nothing. Forwarded the email to the salesperson to ask if they could help. Nothing. After using the 'contact us' form on their website, I was contacted the very next day by Ellie in their Customer Services team. Ellie listened carefully to my complaint, explained why things had gone wrong on their end and apologised. She took ownership of the problem and whilst a full resolution is yet to be achieved, Ellie has kept me informed of progress every week. Things can always go wrong, that's normal - it's how well they're resolved that matters and I'm pleased with Black Sheep's actions here.