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I had no problems with the service but trying to change tariff was a hassle. You got billed when you changed the tariff, even if it didn't start for 3 weeks. The App showed correct usage but the tafiff details were never corrected after I made the first change.
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Over 20 years and counting. 25 trips and no major issues at all. Burtonwood Services are too small for the 500-1000 passengers, with only WHSmith & Starbucks open of a morning and KFC for the evening return. Double benches would also be better. Being Family Run and part Staff Owner does help to provide more passion from workers to provide a 5 star service and do their best to resolve issues.