James jj

Parlo del negozio Dr Max di corso porta…

Personable, kind-hearted & supportive

Le technicien très gentil ,serviable…

ASSISTANCE| UNIT HAD MOIST🚫⚠️ Unacceptable Fabrication

emcor mandaue Cebu Philippines Hi Sir Simeon, Good day! We want to inform you that this is about your refrigerator that was checked by our Technician in your house. We raise your concern to our supplier for these moist units, Sir. As per supplier (Panasonic incharge) it is normal for the unit to create moisture. Especially if the unit opens frequently, the heat will come in so the ice will melt and create moisture. Thank you so much. Ann my reply real issue Greetings thank you for your response The Technician's discovery and conclusion regards my concern was not based on the normal functioning of the unit and moisture created. But based on a part inside that has not been insulated, causing corrosion, the technician continued and explained to me the standardized requirements for refrigerators would be properly insulated, and in such a case corrosion would not be evident. Furthermore when I asked the Technician what the possible options are towards a solution, I was reassured by him that he will be taking the appropriate steps to inform you adequately about the situation, so that the problem at hand can be addressed and taken care of promptly and properly. Failure to adequately manufacture a product in regards to insulation, is highly unethical practice. I trust the matter will be resolved soon, as I do not plan on visiting your office, however if that's the case, and appropriate customer service is not provided, I will take the needed steps. I do not appreciate ignorant belligerence. As I have been waiting several weeks to resolve this matter. I trust to hear from you soon