kate fitzgerald

Very satisfied so far!

poco seri...

Been very helpful with serens illness…

Bought a laptop for my son for…

Bought a laptop for my son for Christmas 2024 for school and gaming. At the end of April, the computer simply stopped working. It would not switch on at all. We contacted Asus as it was only 3 months old. The laptop was collected and we waited to hear from them. We received no email confirmation that the laptop had been received We called and were told that they had received the laptop but that due to a change in the repair centre, there was a backlog and there would be a delay in getting to it. They told us our option was to wait or to take the laptop back and apply for a service at another time. We said we had no choice but to wait. We called after a month and were told the laptop would be looked at in the next few days. We received an email telling us that our warranty was going to be extended but no news on the laptop. We called again. They have now had our laptop for 2 months. They said the laptop had not been looked at yet and could give no guidance about when it would be done. At all stages, the service centre have been very polite but have been totally unbothered by the fact that we have been without a device for two months. We have never been offered any alternatives other than to wait. This is a laptop that is only three months old. Surely at this stage, a good will gesture would be appropriate if they cannot manage their service department. We will be taking legal advice on this matter.