Lloyds Bank Insurance
View company profile →
Blocked payment - but uncontactable
Tried to make an online purchase using a card. the payment was blocked by Lloyds Bank, presumably because they thought it was dodgy (just trying to buy some Xmas gift vouchers from the usual big site). My purchase attempt was at 9pm. Called the Lloyds customer support line to get the transaction approved. Went through all the awful automated voice questions until the bot was satisfied I was the account holder. Then told to hold for a real person. Then the voice told me they were closed and I had to try later! So, at 0845 this morning I tried again. Same hoops and hurdles, told to wait by the voice...after 10 minutes of silence I assumed I was cut off. Tried again, been on hold 20 mins in silence. Everyone no doubt working from home with nobody supervising. If you're going to block my payment, at least be there to sort it out when I call. ################ Update - after a twitter (X) direct message to the bank, they provided a direct contact number for the Fraud dept which worked. Problem was resolved. But they should have texted me with this number when the payment was blocked. It would have saved a lot of time and stress.
