Micheal Bratley

May 14, 2018

Badly let down by Celebrity Cruise

Badly let down by Celebrity Cruises that left Buenos Aires for Antarctica on 21 January 2018. The morning we were leaving England for the airport we were informed by our Travel Agent that we were not going to stop at Puerto Madryn on the Infinity sailing with Celebrity Cruises. Just like many other passengers on this sailing, we were not given the courtesy of a decent reply to our correspondence or any kind of apology. 12 days at sea was a nightmare. Stopping only 1 day and 1evening. Only given a minimum payment for a missed port. There were many other disappointments during the cruise. Celebrity management on the ship appeared to be indifferent to complaints and appeared disorganized when we returned to the ship for our back to back cruise losing or failing to find room keys for our adjacent cabin, taking 45 mins for replacements to be produced. We have been on many cruises before but never had there been so much to complain about and the Infinity Customer Services has been the worst. It was supposed to be our holiday of a lifetime. Celebrity Cruises need to compensate and value their clients.