Dr Nicole

Oct 9, 2023

Gaslighted about food allergies

Adding a final response to say take the company responses on this site with a big pinch of salt. The lack of professionalism, and the attack attitude characerises customer services from this company. Anyone doubting our issues with deliveries and money taken but not refunded should see the other reviews on this site and elsewhere. Finally this was the trading standards response I received: "The owner has been emailed as I have been unable to see him in person. I have requested an overview of their allergens process from start to finish, and will review it once I receive it. I have also asked for their explanation of why you were delivered foods with lentils in despite them knowing your allergen requirements, and what they have done to prevent this happening in future. Once I have received the information from the owner I will look to advise them on best practice and how to ensure instances like this don’t happen again. Thank you for bringing this matter to our attention." Original review: Has taken 13 days to get an adequate response from this company after they had sent allergens in an order. Food with allergens sent out and in this time no reassurance - the company just kept making excuses, trying to remove reviews and not offering an apology. Even took another payment and failed to deliver again. I'll be reporting this to trading standards but have finally started getting somewhere with Peter Baines who I assume is the director of the company. It took several emails. In the most recent email I detailed how I am a public health doctor working with local authorities on food safety - but really? Should someone need to be an expert in food allergies to have their concerns taken seriously. It shouldn't take this long. Allergens kill. Allergens matter. Customers experiences matter. This company gaslighted my concerns for 13 days.