Dawson's Department Store
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Impeccable service.
Placed my order with Dawson's and it was dispatched within 24 hours, With A reputable courier company at a modist P&P charge. Item arrived really quickly which was great, what was less great was when I opened it, it was broken in two, I assumed it got damaged in transit. Now what I wasn't expecting was what followed, I sent an email to customer services on Saturday, with it being a bank holiday weekend I wasn't expecting a response till afterwards. To my surprise I got a response within five hours apologising for the damage in transit and advising they will send a replacement product ASAP, the product was dispatched on bank holiday Monday and received on the Tuesday, it's not what happens that causes of failure it's how the company can recover from it and I have to say the service level was not expected but I received really good customer service and a prompt replacement delivery. I could not award this company anything less than five stars because sometimes things do go wrong but clearly they're committed to providing great customer service and ensuring things are put right quickly.
