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Customer

Customer

Member since Invalid Date
2
Reviews
3.0
3 out of 5 stars
Average rating

Reviews by Customer

LL

Lloyds Bank Insurance

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5 out of 5 stars

Excellent customer service

After struggling to get an answer on the automated help service regarding the interest rate on my ISA. I popped into the North Shields branch where there was a queue for the tills. I stood by the advice sign and within a minute I was greeted by Claire who was very friendly, helpful and very knowledgeable. Everything was completed within 10 minutes. Very happy, thank you Claire. Just shows that branches are sometimes a vital part of life.

QD

QD Stores

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1 out of 5 stars

Terrible customer service

Terrible customer service. I had items in the shopping basket and went to the payment section. At the payment section I clicked on standard delivery option 2 then when I checked out, the receipt charged me more than double for the delivery.(more than 20 pounds extra) I spoke to a customer service guy who was helpful and requested a refund for me. 5 days later I received an email from Maria (customer service) who said this charge was due to the weight !!! they refused too give a refund. They are ripping off their customers. Be Aware!!!! Won't be using again.