Lloyds Bank Insurance
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The Poorest bank I have ever been with!
The service of Lloyds Bank is extremely poor, both in general customer service and in handling complaints. I attempted to transfer my Cash ISA Savings to another bank on June, but the funds went missing. No matter how many times I called Customer Service or visited a branch, no one was able to help. The branch told me to call the Online Service, and the Online Service told me to go back to the branch. They kept pushing responsibility back and forth without giving me any solution. When I raised a complaint, the experience was even worse. Based on the complaint procedure, Lloyds Bank should provide an acknowledgement within 5 working days and a final response within 8 weeks. However, after more than 2 weeks, I did not receive any update or acknowledgement. I had to call myself to check the status, and the complaints department staff simply told me that they would contact me once a complaints manager is assigned, and emphasised that they had 8 weeks to handle it. The attitude was extremely unhelpful, and I was even told that if I am not happy, I can complain to the Ombudsman. This has been the most frustrating and disappointing banking experience I have ever had. Their service is by far the poorest I have ever experienced.
