Luka Shahin

Sep 17, 2024

I have been told money it will not show on the statement

Thank you for contacting Europcar Customer Services regarding reservation 1179912958. When you arrived at the branch, 250.00 GBP was held on your account as a deposit for the rental. This was only recorded as pending on your account and not as a completed transaction. When the vehicle was returned, the full amount was reversed and was not converted into a transaction. The above amount would then be released back into your available balance. The number of days this would take is a banking process, not a Europcar one,and this takes around 3-10 working days to show on the account (up to 28 days for international transactions). If your statement lists pending amounts separately, then the deposit amount should disappear from this list. Some online statements can show authorisations as debits, so again this should drop off and your available balance would increase. In either instance, you would not see a refund or credit in your list of transactions, as the deposit was not debited by us. I would like to offer my sincere apologies if this was not clearly advised previously and I thank you for bringing this to our attention. If you require any further information regarding the deposit process, you can check our FAQ section on our website - >click here. I trust this information assists with your query. Regards, Maryam