Bitdefender
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a very late solution has solved my problem, but it has taken much too long
Finally they offered me the right solution, means I've got my datas to unlock my services I paid already for. I can't give 5 stars, because too many emails was necessary to get them move in the right direction. I got an offer to reactivate Bitdefender. I did it and paid the fee by Master card on October 31th. Until today I got not any key or any information to reactivate my bitdefender account. I've send a lot of mails, but get still a stupid standard answer without any solution. I will complaint the payment now by MC to get at least my money back. In the past I was satisfied by Bitdefender but this situation now is like a bad joke.