Mobile Phones Direct Ltd
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Don't fix broken phones
Dear lord what an atrocious company. Bought a phone, charging port broke within one year. I had to pay postage to return it to them, where they did not resolve the issue within the permitted 10 days. They never contacted me or anything. I had to phone them to chase up, at which point they sent the phone back saying nothing was wrong. I videod the obvious issue with the charging port, at which point they finally replaced the phone. Well in excess of the permitted time in their T+Cs for fixing a phone. The second phone had a fault with software, so phone calls were inaudible. I again had to pay to return it to them. This time, they took over three weeks- again breaching their T+Cs for time to assess the fault. Throughout this they never contacted me. I phoned them repeatedly, asking to speak to managers etc, but was roundly ignored. Eventually, after 3 weeks, they said they were issuing a replacement phone to be delivered the following day. A further 10 days later, I still had no phone, and still everyone was refusing to speak to me. Finally, I phoned the company who said they hadn't sent a replacement because my model was now out of stock. Why they just decided to do nothing on finding this out is beyond me. After 4 weeks without a phone, they said they would issue a replacement. An agent handed over to their manager to contact me on 22.4.25. On 23.4.45 I had to phone again. The call handler said the manager had 'gone home early' the previous day, not dealing with my issue! They now promise a phone will be delivered tomorrow, but I doubt this. The situation has been fobbed off to their complaints team as all managers still refusing any and all communication with me. The formal complaint I emailed two weeks ago has been ignored and the complaints team say they have never seen it. It appears to just have been binned. There is no justification for a company who so resolutely ignore consumer rights.
