Patrick

STATENE LONTANI

Don't bother with these scumbags

Don't bother with these scumbags

10 month old Pomeranian vs Pit Viper

Do not trust DJI with your money or investment

Bought the Mavic 3 combo kit in 2022! After 6 weeks of use I had an accident and it required sending back to the official dealer for a broken propeller arm and motor - the only other damage were scratches to the upper panel. They surreptitiously sent a completely different DUD unit back to me without saying they had swapped it for my one - and CHARGED ME FOR REPAIRS THAT WERE NEVER DONE. The replacement unit was a complete piece of junk: the gimbal was out of alignment and could not be corrected, it continuously broke connection at distances as little as 200m, and the GPS unit didn't work the way it had on my drone. And eventually while trying to document local flooding with it, lost signal, supposedly went into RTH mode, turned and headed straight for a powerline - despite it being in a completely different direction to where the home point was. The drone was a right off. The official DJI store have refused to acknowledge their responsibility in giving me a completely worthless and non-functioning piece of junk as a replacement. They never told us that it was a replacement and not my own drone that was returned - despite the DIFFERENT SERIAL NUMBERS. DJI have done nothing to help us but continuously refer us to the original dishonest official store who have refused to do anything - despite still having the flight logs, etc - to show that their 'replacement' was not properly functioning. I've been left out of pocket and without the drone I paid a lot of money for, since November 2022!!!! 3 YEARS!!! We obviously also have lost any potential revenue we would have earned in actually using the thing, since it wasn't bought to be a toy. No doubt DJI will try to do a crass attempt at PR with a reply asking for details, etc for their 'team' to take a look. Been there, done that, multiple times before and you have refused to take responsibility and do the right thing and just keep referring us back to scammers that YOU list as OFFICIAL DJI outlets. YOU DJI are the ones who endorse YOUR official outlets and expose people to treatment like this. Do you want to have your money taken from you like this by DJI, be left without a working product and without your investment like this? We are out of pocket by nearly $3000 - you may loose much more depending on the product you are scammed into buying.