QualityCritic

unreliable home delivery and frustrating support processes

unreliable home delivery and frustrating support processes

Un errore imperdonabile

The customer service team are second to…

Good laptop, but hardware failure ruined the experience

I was very happy with my Lenovo laptop—until recently. Without any accident or mishandling, a corner of the screen frame suddenly detached while opening the device, causing damage to the edge of the screen glass. In my opinion, this is a hardware failure, as the laptop was never dropped or misused. Unfortunately, the 2-year warranty expired just six months ago, and Lenovo only offered a paid repair. I expected better durability and post-warranty support from a brand I trusted. It's a disappointing experience—made worse by the fear that, even after leaving feedback, nothing will change.