QualityCritic is a verified reviewer on CrowdTrust who has written 4 customer reviews with an average rating of 2.3 out of 5 stars.
Honest, first-hand experiences shared with the CrowdTrust community.
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unreliable home delivery and frustrating support processes
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I was very happy with my Lenovo laptop—until recently. Without any accident or mishandling, a corner of the screen frame suddenly detached while opening the device, causing damage to the edge of the screen glass. In my opinion, this is a hardware failure, as the laptop was never dropped or misused. Unfortunately, the 2-year warranty expired just six months ago, and Lenovo only offered a paid repair. I expected better durability and post-warranty support from a brand I trusted. It's a disappointing experience—made worse by the fear that, even after leaving feedback, nothing will change.
