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Ordered a birthday (SBCs not mine) surprise bag yesterday arrived today. Great products 1 x litre bottle 2 x 500mls, 3 x 300mls 1x 100ml and a 200ml tube. What a bargain at least 3 of these will be birthday gifts although I'm so tempted to keep them all. The 100ml will be my next travel size. Just brilliant I bought a mystery parcel some months ago and that was good too. Would definitely buy again.
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I have visited Warner hotels many times over the past years having generally an excellent experience. However in April we visited Alvaston and Bodelwydden as a 4 night break. Both reasonably close to home. Sadly we had poor experiences at both. Warner Hotels Facebook group advises people to fill in feedback forms available on the Warner website. So I filled in both. Sure enough they contacted me within a few days to discuss. The very pleasant and reassuring staff member told me she would discuss further with her managers and get back to me. That call never arrived despite me ringing and leaving messages for her she was always on a break or on another call. I had two further mini breaks and to be honest didn't think I would hear again but strangely on approx the 28th day from my complaint I received an email saying she had been trying to contact me. No previous emails no missed calls. So I emailed and rang back (on her break then later in the day on another call). By now I'd guessed why I received the email. So that the response within 28 days target/performance indicator Warner has set itself has been met. So sadly don't waste your time giving them feedback just do what we have done, used our feet and money and gone elsewhere. I awarded two stars because 1. They have a feedback form for complaints. 2. They did actually ring me to discuss my comments The other 3 stars are missing because they then appear to have ghosted me.
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Just returned from our first holiday with Alfa travel the 6th coach company we have tried. We are staycationers now unfortunately so are eager to explore our own country and revisit some of the places we took our children many years before we travelled abroad. We travelled to Newcastle through the Burtonwood interchange and were very impressed with the organisation. A little wait on our outward journey and very short wait on our return journey. We thought our driver Paul was excellent. Despite it being his first time in Newcastle and the area, he got us to everywhere we were supposed to be and extra..... He was courteous and had a warm sense of humour we appreciated. The only down side to this holiday was the food at the hotel. Hence the 4 stars instead of 5. We don't have very high expectations for coach hotels to be honest and usually go to a certain hotel group so we know what we are getting but only one hotel in our experience has been worse than this one. The Leonardo hotel Newcastle let down an otherwise excellent break. We will definitely travel with Alfa again and possibly try a leisureplex hotel, we asked lots of people we met about them. If we could book a trip with Paul as driver again we gladly would.