Warner Leisure Hotels
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28 day target for feedback :) :) :)
I have visited Warner hotels many times over the past years having generally an excellent experience. However in April we visited Alvaston and Bodelwydden as a 4 night break. Both reasonably close to home. Sadly we had poor experiences at both. Warner Hotels Facebook group advises people to fill in feedback forms available on the Warner website. So I filled in both. Sure enough they contacted me within a few days to discuss. The very pleasant and reassuring staff member told me she would discuss further with her managers and get back to me. That call never arrived despite me ringing and leaving messages for her she was always on a break or on another call. I had two further mini breaks and to be honest didn't think I would hear again but strangely on approx the 28th day from my complaint I received an email saying she had been trying to contact me. No previous emails no missed calls. So I emailed and rang back (on her break then later in the day on another call). By now I'd guessed why I received the email. So that the response within 28 days target/performance indicator Warner has set itself has been met. So sadly don't waste your time giving them feedback just do what we have done, used our feet and money and gone elsewhere. I awarded two stars because 1. They have a feedback form for complaints. 2. They did actually ring me to discuss my comments The other 3 stars are missing because they then appear to have ghosted me.
