Tom Sessions

Jun 5, 2025

Absolutely useless customer service

Absolutely useless customer service - life's too short. Used for 2 years. Switched to eSim to roam via app abroad, then had nothing but problems. No calls, no data, etc etc. 3 x 45 min sessions with "help" who just kept reading the flow chart but wouldn't answer any questions of give any info, just send the same re-set stuff over and over. Worked for some hours then stopped again. On third time, I said I wanted someone to actually look at why this was constantly failing. "No need, it will work this time" was the answer. You can guess the rest. Plus side, got a far better deal elsewhere. Summary: If it works, you're in luck. If it doesn't, just get a PAC code immediately and avoid a ton of pain and wasted time. Oh, and they will NEVER tell you that you could be on a better deal with them.