Yorkshire Water
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Absolute vultures
Absolute vultures, initially I was given wrong information regarding water support when I informed them the £20 a month increase is abit excessive for me to afford jumping from 64 to 84.40!! I was told I could get support with my daughter having a disability if I swapped back to a meter. They swapped me without me even speaking to someone to confirm and only then told me I didn’t even qualify but to switch back to monthly they had to investigate because my word wasn’t good enough?. They then saw they were at fault and switched me back and I was put into the same situation I was in prior to their wrong misleading in formation. This morning after my initial conversation saying I couldn’t even afford the increase I was concerned when I’d seen they’d set up a DD for even more of 93 odd and taken payment WITHOUT MY KNOWLEDGE yet again (they seem to be good at that) as this was not on my original bill or agreement, I phoned to raise a complaint this morning and the representative had the audacity to offer me reduced monthly instalments but it would affect my credit score and show me in arrears?? Are you joking is that even legal? When THEY are at fault they want to impact me further, surely that is reportable to FCA?? Yorkshire Water you are a bunch of vultures.