This place has vicious and histrionic…
This place has vicious and histrionic collection practices bordering on stalking.
For years I received physical therapy at Novacare, who provided effective, caring treatments.
Then Rush Hospital bought Novacare.
And the vicious collection practices started. Within days of a treatment.
Example: I received a collection notice for November 2024 within 15 days of the treatment. I tried to pay it online, and Rush Hospital has a firewall that blocks access.
Then I tried calling at 11:38 am on Monday, Dec 23 to pay by phone. Reached a recording to call back during working hours. Which allegedly go from 7:00 am to 5 pm. Hmmm. I get collection emails and mailings nearly every 2 days. For services rendered less than a month ago. So I had my bank send a check. Which will take 5-10 days. Rush is unethical and vicious.
Note to Rush: Do NOT send a response with a patronizing "I'm sorry that ..." or "I'm disappointed that ...". You are NOT sorry. You are NOT disappointed. Because only scar tissue lurks where a conscience might reside in an otherwise functioning human.