Review summary

Zarashoes has room for improvement based on customer feedback, though some mention concerns about expensive and customer service.

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Based on reviews, created with AI

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S

Samantha

1 out of 5 stars
I ordered a white pair of trainers with…

I ordered a white pair of trainers with stripes in a size 7. Along arrived a pair of awful, thin trainers, in a plastic bag in a size 4.5!!! I emailed asking what could they do - and got a reply "£5 off and keep the trainers". I sent a reply, they do not fit and I do not like them! Got a reply "20% off the price and keep the trainers" ... I do not like them and they do not fit!!! So i have had to send them back and they do not cover cost so it is £12 to return ... and i doubt i will get my money back..... DO NOT USE. They are scammers. Surprisingly since i put a bad review on their FB page, they never come up now!!!!!! DO NOT USEEEEEEE!!!

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AR

Ann Round

1 out of 5 stars
Tried them on as soon as I received…

Tried them on as soon as I received them and the tab in the end of the lace fell off all the lace end was frayed. I have been trying to e mail them but never got a reply. Wish I had read the reviews first lesson learnt. Please please do not buy from them save your money

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Customer

1 out of 5 stars
Poor returns policy

I ordered 2prs of sandals of different sizes for my mum, they sent to pairs of same size , i asked to return the sandals as on there adverts it said easy return process, but if I wanted to return items I would have to pay to do so , which isn’t fair , they offered original 15% partial refund and £10 money off voucher , I declined , then changed it to 20% but no voucher . If I realised it would such a problem returning items I wouldn’t of placed an order,

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S

Shirley

1 out of 5 stars
Absolute rubbish

They arrived in a plastic bag with no protection against damage. The right shoe was dented on the toe, presumably happened in transit. Left insole not fitted into the shoe. Both shoes have dirty marks, probably due to the poor packaging. I was offered a 15% refund with no need to return. The shoes looked good in the ad but that is the only positive thing I have to say. Please do not waste your money on anything from this company. Mine will be going to the local charity shop.

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Fashion & Clothing

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8 total • Write a review

Showing 1 - 4 of 4 reviews
JB

I ordered a pair of blue and white…

I ordered a pair of blue and white sneakers - they sent a black pair and they are ugly. I cannot find a return section anywhere on their website. Don’t use this company at any cost.

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BS

Very poor customer service

I ordered size 4(37) but received size 5(38) was first offered a 10% refund then 20%. Alternately I could return them at my own expense for an exchange or possible full refund (approx 1 month). I have tried warning others on the Facebook page but my comments disappear.

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DM

Shoes were damaged

Shoes were damaged and also silver tag on one of the laces broke off the first time I put them on I contacted the company to return them but was told it was an international expensive return which could take a month to get to them. I was only offered just over £2.00 (15%) and told to keep the shoes. the shoes (unworn) will be binned (A lesson learnt! Read trustpilot first)

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IG

Unacceptable return procedure

I ordered a pair of white flat shoes in a wide fitting but because of fixed laces I could not get them on with my high instep. I contacted the company to return them but was told it was an international expensive return which could take a month to get to them. I was only offered just over £2.00 (15%) and told to keep the shoes.

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