Katastrofal dårlig kundeservice
Katastrofal dårlig kundeservice. Tlf virker ikke og chat funktion er en robot. Fraråder alle at handler hos dem
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Zarahome
Reviews 26•
1.7
Fashion & Clothing1.7
Poor
26 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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1.7
Poor
26 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Zarahome has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Yderst tilfreds kunde!!
Yderst tilfreds kunde!! Mine varer kom godt pakket og alt var som bestilt og som forventet. Derudover kom pakken en lille uge tidligere end beregnet.
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Vincent van Duysen collection: poor production quality
ZaraHome heeft een prachtige collectie van Vincent van Duysen waarvan we een aantal exemplaren hebben besteld. De kwaliteit is heel wisselend. De stoelen en zien er goed uit. De grote tafel kwam beschadigd aan. Deels door transport en slechte verpakking, deels door slordige productie. De dwarsbalk was met een beetje lijm aan het blad 'vastgeplakt'. Lekker amateuristisch. Merkwaardig dat de ontwerper (Vincent van Duysen) hier niet even naar heeft gekeken, is toch onderdeel van je vak. We kregen een vervangend exemplaar maar dat was nog zwaarder beschadigd. Het tafelblad wordt verpakt in karton. Door wrijving beschadigt het oppervlakte. Omdat de grote stalen schroeven los zwerven in de verpakking beschadigen deze de randen van het tafelblad. De eerder genoemde dwarsbalk was helemaal losgebroken van het blad. Belachelijk. Echt zonde, omdat het ontwerp op de foto prachtig is. De prijzen zijn aan behoorlijk aan de hoge kant zoals je kunt verwachten voor werk van een topontwerper. Maar de meubels (de grote tafels) worden niet goed geproduceerd en slecht verpakt. Dat past niet bij deze prijsklasse. De klantenservice van ZaraHome is supergoed en professioneel trouwens! Alles wordt snel en netjes opgelost. ZaraHome has a beautiful collection by Vincent van Duysen, of which we ordered a number of items. The quality varies. The chairs and small tables look good. The large table arrived damaged. Partly due to transport and poor packaging, partly due to sloppy production. We received a replacement copy, but it was even more damaged, it even arrrived in two pieces. The table top is packed in cardboard. As a result the surface is damaged. Large steel screws are not packed or wrapped in some protection bag or box, they damage the edges of the table top. A real shame, because the design is so beautiful. The prices are quite high, as you would expect for work by a top designer. But the furniture (the large tables) is not produced well and is poorly packaged. That does not fit in with this price range. ZaraHome's customer service is super good and professional by the way! Everything is resolved quickly and neatly.
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3 uger efter bestilling får jeg pengene…
3 uger efter bestilling får jeg pengene retur da varen er gået i stykker under transporten og varen nu er udsolgt. Har kontaktet dem flere gange i de tre uger, da det var en gave og fået oplyst at pakken var på vej🙄 👎
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Company details
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zarahome.dkAll reviews
26 total • Write a review
Showing 1 - 20 of 22 reviews
V
Ordine cancellato 2 giorni prima della consegna
Ho acquistato presso il sito ufficiale ZaraHome giorno 10/01/2024 ,ordinato 3 articoli naturalmente pagati e pagata anche le spese di spedizione; consegna prevista per il 19/01 . Il 17/01 tramite email mi comunicano che l'ordine è stato cancellato . Contatto il supporto tramite chat , mi viene risposto che i prodotti che avevo ordinato non erano disponibili per la spedizione. Con una organizzazione migliore questo non sarebbe successo, una stella e probabilmente non acquisterò più sul sito o presso il punto vendita vicino casa .
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CB
Package never arrived
Ordered some goods over 10 days ago and although the item apears in app as shipped then the package has not moved in 10 days. Have called and written customer service that returns with kind customer service words and zero action. I still do not have my package nor have heard from Zara home when my package will arrive and where my package is. Absolutely awful customer service. Will never use again.
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ER
I have had a case at Zarahome since…
I have had a case at Zarahome since February without any result, as there is no customer service that works online. Regardless if you write in English or Danish, you get the same standard reply. They are sorry! My package arrived in pieces, and I still have no result fra Zarahome. I can not call and their robot chatservice Is appalling. I am no longer a customer at this online store, as it is the most expensive service for a customer in need. I have paid for items that are not usable and Zarahome is sorry! Not a great service.
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AJ
Produkter i stykker
Jeg har modtaget en pakke fra Zara Home, hvor en af produkter var i stykker (opbevaringsglas). Jeg har sendt en besked til service og bedte om at få en refundering, som aldrig er skete. Dårlig stil
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S
Used things get sent out to danish customers
Four items returned, one of them was the same product sent back and forth three times, whilst one of them arrived broken. Anyway, after several emails back and forth, led to me calling them. The issue is the polish warehouse, they sent used things. At times, especially things made of wood, just get a little grinding and send out again for sale. Meaning, Denmark is a hub for used/broken items. Because we can only buy from the polish warehouse and that warehouse just sends used things. So me and the service could do nothing about it, because that's the policy of Zara Home - that we (danish customers) can only get things from the polish warehouse... So we agreed on a refund and that's it. Awesome products, good service, bad warehouse. I noticed one thing in particular, I sent a wooden cutting board back three times "for review purpose" as I was told by Zara home, but I kept on getting other used wooden cutting boards back. They were bent and used, one of them had holes from nails. Which makes me think... Are they just sending the same used things back and forth?
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B
Handler desværre ikke der igen
Varer skal sendes retur til Polen. Det er dyrt og for egen regning. Efter 14 dage hvor jeg ikke hørte noget skrev jeg til dem via deres mailretur (zarahome.dk). Fik svar tilbage at jeg ikke kunne skrive på dansk og en liste med de sprog jeg kun e skrive på. Sendte igen på engelsk og fik det svar at de ikke kunne finde min retur og at de ikke havde modtaget den. Men hvis jeg kunne sende tracking kunne det måske hjælpe. Sendte tracking hvor der stod den var “delivered” flere dage i forvejen. Dagen efter modtog jeg besked om at pengene blev refunderet men uden forklaring. Det virker som fine produkter men platformen virker ikke, så handler desværre ikke der igen.
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K
Handler her aldrig igen!
Blev grumt overrasket over at retur var for egen regning (det var forsendelse også, men det kunne jeg jo se). Returnering skal så foretages til Polen og koster således en formue. Ikke engang et samarbejde med et fragtfirma har de. Har købt der flittigt i Spanien og der er returnering inkluderet og fungere upåklageligt. Kommer aldrig til at købe fra dem i DK igen.
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MG
Jeg har bestilt 3 varer den 1/6-21
Jeg har bestilt 3 varer den 1/6-21, får en ordre bekræftelse på den og dagen efter en mail at mine varer er kommet til afhentning stedet og pengene bliver trukket. Men har aldrig fået besked fra fragt firma at mine varer er ankommet. Jeg har ikke modtaget mine varer og de er heller ikke ved mit udlevering sted.
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BH
Amazing choice of fabrics and quality…
Amazing choice of fabrics and quality presents for the whole family
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ac
Praticamente truffata....fate attenzione
Praticamente truffata, ho fatto un ordine, inizialmente rifiutato, quindi anche il pagamento, per un mal funzionamento del loro sito. Poi senza avvisarmi, la sera dello stesso giorno, hanno deciso di accettarlo e generare l'ordine e prelevarmi l'importo ( circa 200,00) Risultato ho ricevuto e pagato articoli non a me necessari. Mai più utilizzerò questo negozio....
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D
Advarsel
Advarsel - det værste - man kan ikke returnere varer til dem. Det koster kassen og i hvert fald mere end et smykkeskrin til 479,-, der skulle returneres til Polen, og deres kundeservice sidder i Spanien og kan ikke hjælpe!!! Fik oplyst nummeret til afdelingen i København, hvor de heller ikke taler dansk på mobil 0045 33 60 69 04. Jeg kunne smutte til København, men det er lidt langt når man bor i Århus.
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S
Jeg lagde en ordre hos dem sent aften
Jeg lagde en ordre hos dem sent aften, hvorefter jeg lynhurtigt finder ud af jeg fik lagt den forkerte vare i kurven. Besluttede mig så for, at skrive en mail via deres kontaktformular og direkte mail med det samme, og ringe til dem kl 9:30 for at annullere købet. De garantere at det er muligt at annullere købet, hvis den ikke er igang med at blive pakket. Jeg ringer 9:30, og 20 gange efterfølgende indtil kl 12. Men deres tlf. var slukket, og ingen respons på mails, facebook eller noget. Så er det let, at sige det muligt at annullere købet, når de ikke er til at få fat i det. Og når Zara butikkerne er lukket, skal man selv betale for at sende varen retur?! Det er sidste gang jeg handler der!
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