Worst experience ever
Sold us a toilet system with a 10-year warranty. It failed three months after installation, causing a leak that inflicted serious damage on the ceiling in the room below. Customer service is appalling. The online Chat leaves you going round endlessly in circles. Took two days for Customer Services to reply to my email. And when they did reply they ignored most of my questions, asking only if I wanted a replacement part. And that's where the trail ended. Been emailing them constantly ever since but no reply. I have no idea if they are sending a replacement part or if they plan to do anything else to make this right. You really get the sense that this company is all about selling stuff (at high prices) and then running for the hills when anything goes wrong afterwards. My advice: Give them a wide berth!
