Review summary

The iT Store is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

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Based on reviews, created with AI

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MJ

MR. JAMES TRAFFORD

5 out of 5 stars
My title would be: Excellent & Helpful

Yes - it was a really helpful and informative meeting. No rush, explained options on the best things to choose. And all data from old phone safely copied to the new one.

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RF

Rob Farace

5 out of 5 stars
Absolutely fantastic service

Absolutely fantastic service! The team provided excellent customer care—friendly, helpful, and welcoming from the moment I walked in. The screen repair was completed quickly and to a high standard, all at a very reasonable price. I’m really impressed with the quality of the work and the added peace of mind from the guarantee they offer. Overall, a great experience—I’m very happy and would highly recommend them to anyone needing a phone repair.

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DG

Daniela Glover

5 out of 5 stars
Patient clever chap

Patient clever chap. Really helpful and not patronising to someone who knew nothing.

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c

corinne

5 out of 5 stars
I got a lot of help with getting my…

I got a lot of help with getting my emails back. I had been targeted by a scammer and my emails were blocked.

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Company details

Electronics & Technology

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All reviews

60 total • Write a review

Showing 1 - 20 of 56 reviews
P

Very good Store

The staff are knowledgeable and sorted out our computer storage problems. It’s very helpful that follow up advice can be sought by phone. New and second hand equipment can be purchased and set up. We recommend this iT Store to others.

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L

Very pleased with my iPhone 15 Pro Max.

Very pleased with my iPhone 15 Pro Max. Seamless transaction and everything transferred from my old iPhone, everyone is so helpful, would recommend without hesitation. .

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M

Very good service

Very helpful staff and very good service. They are very knowledgeable about the goods that they sell.

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KS

Great service very happy with every…

Great service very happy with every thing would highly recommend to my family and friends .

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S

Excellent customer service and skilled technicians

We had an excellent experience with The iT store Canterbury, and I can’t speak highly enough of their service. Oliver was the technician who helped us, and he was absolutely brilliant. Friendly, professional, and clearly very knowledgeable. He fixed the water damage on our Mac computer quickly and efficiently, with no fuss at all. Everything was handled smoothly from start to finish. Oliver called exactly when he said he would and got the job done faster than we expected. It’s rare to find that kind of reliability these days! If you’re looking for IT support you can trust, I’d highly recommend the iT store Canterbury — especially if you get the chance to work with Oliver. We’ll definitely be turning to them again in the future.

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tc

Helping hand

I am a fairly regular customer , but was generously given excellent and free help restoring email connections and syncing an iPad by Jo, so many thanks. Tim Carlyle

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C

Good service and very quick turn around

Good service and very quick turn around

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K

Great customer service

Good value for money for second hand products but most of all excellent customer service both at purchase and for any follow up queries. All the staff are extremely knowledgeable but can explain tech. things in an easily understood way to non tech folk!

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K

A truly amazing service

A truly amazing service. An absolute lifesaver for what I needed

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C

Excellent service!!

Excellent service!!! Really friendly workplace who asses your needs and really look out for you. I would recommend to anyone

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GW

Very knowledgeable staff

Very knowledgeable staff, excellent service and very competitive pricing. I needed a repair to my iPhone, all done within 1.5 hours. I certainly recommend them

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RS

Brilliant service

I have visited the IT Store twice and received great assistance with software problems on my MacBookPro by helpful, knowledgeable and friendly staff. On the second occasion, it was a problem with a printer so this involved a home visit as access was needed to my wifi network and the help I received again was excellent. My only regret was that I had not bought my new MacBook from IT Store in the first place.

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CB

Excellent service

Excellent service. Absolutely outstanding. Quickest turnaround ever and professional, friendly staff. MacBook is repaired and has a years guarantee. Couldn’t be happier - would highly recommend.

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V

Brilliant staff

Brilliant staff, so helpful and knowledgeable who don’t try to sell you the most expensive item in the shop but the one that really suits what you want. So much better to by preloved at a reasonable price. We always shop there and we are always completely satisfied.

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C

Honest company with lovely employees

Recently went to them with a broken refurbished macbook I bought from amazon (do not recommend) and I know nothing about laptops and they very easily could have asked me to get whatever was broken fixed but instead they told me not to investigate it and ruin my warranty and send it back to wherever I got it from. I then bought one of their refurbished macbooks this week and for the price I paid (£199) it works great and you wouldn’t know how cheap it was. Not to mention their shop is very friendly and welcoming and you can feel confident they know what they’re talking about.

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A

Very user-friendly

Very user-friendly. Prompt and good value

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GL

I-phone

As a complete novice it was great to be in the hands of experts nothing was too much trouble IT swapped my contacts and talked me through my new toy I am having great fun exploring this (to me) new technology Graham

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CY

Super helpful and super knowledgable…

Super helpful and super knowledgable Mac Experts The Mac I'm typing this on comes from The iT Store. It was a great value refurb in great condition. They also did a fantastic job of taking the good parts from two battle damaged 2015 MacBook Pros and turning them into one good one for my 12 year old son. They are a mine of information on all things Apple and are great at weighing cost/benefit of any repairs. Recommended.

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DA

Excellent service, professional and knowledgeable guys

I went to the iT Store for an assessment of my laptop after it was damaged by a terrible repair shop and the guys were very very helpful, professional and friendly. If you have any problem with your Apple electronics I strongly recommend to go to this shop!! Thank you!!!!!

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HL

Only going here for IT service from now on

Fantastic service from the iT store on Burgate. Oliver and Taylor were a great help to me after getting completely ripped off/scammed by one of those "phone repair and vape shops" on the high street. Expensive lesson. Anyway, Oliver and Taylor spent a lot of time helping me and gave me a good deal on some products that I am now very happy with. Thanks guys, will happily return if I ever need IT-related service in the future. Highly recommend this shop. Kind regards, Heather Lilly

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