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Samsungfinance has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
I had a fantastic experience with this company from start to finish. The customer service was prompt, helpful, and friendly. Everything was handled professionally, and the product/service exceeded my expectations. It's clear they truly care about their customers. Highly recommended!
Having been a Samsung Finance customer for several years, I consistently appreciate the support I receive whenever I reach out to them. I would certainly recommend this service within the UK, as it provides an efficient method for spreading the costs associated with purchasing Samsung technology.
Great customer service very helpful
Absolutely fantastic service I've called 15 or 20 times never had a problem Absolutely fantastic.
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www.samsungfinance.co.uk34 total • Write a review
I was so happy that my call was answered quickly and the member of staff was really informative and helpful. He made my transactions so quickly and never sound rushed or impatient. The only thing I would recommend for Samsung to do is provide a option to clear payments or part payment for particular contract online if its possible. Thank you for providing existing customers amazing services and offers like always.
Great experience, Abigail was a great help sorted a couple of issues very quickly, very professional 👍 👏
The customer service was excellent. Very quick to respond to my enquiry about changing my bank details and surname after marriage. I even got the kindest well wishes on my marriage. They took me through the process step by step and it was sorted within a couple of emails. Would highly recommend.
Jonathan is amazing. maybe the best , quickest and most professional help I've received on a phone call, he is so kind and helps you instantly with any problem you have, he needs a raise as everyone should be like him. Usually I use chat support for my problems when I need something. I avoid calls as usually get only nasty people who hate their job and won't be helpful at all Give Jonathan a raise. he is amazing and makes samsung's image great
Shocking rip off merchants selling sub par goods! Never buying Samsung again!!!
So difficult to change your payment details..no way to do it. No requested call back, Trying to pay one lot of missed payments due to new bank account, get an ERROR message. Messaged them twice, so far no response.
No happy customer, double direct debit request payment put under pressure and push the payment !
Never had an issue. Customer service have always been very helpful. Easy to set up and use. Im shocked at the bad reviews.
Idiots! Rejected for credit I could easily budget for despite holding an unblemished credit history and high credit score. Bought multiple Samsung products in the past but won’t touch them again if my money is not good enough for them. Idiots!
Absolute sack of shit. That’s twice now I get a message saying the direct debit is inactive crap finance from a crappy Korean brand. Won’t ever bother with them again. Not phoning up again to make another active direct debit and no my bank or me have cancelled the direct debit that’s all you doing that not me sort your shit out useless crap brand.
I am a mushroom – I must be because having tried to interact with this incredulous and ignorant company, who are intrinsically linked to the equally incredulous Samsung Electronics (UK) Limited (whom I have reported on Trustpilot in similar terms already) I am left in the dark! I submitted an S74 formal complaint to this indignant, back-street operation on the 06th August 2024, sent no less than 6 emails requesting their involvement – absolutely nothing by means of response (other than to buck-pass the issue back to Samsung Electronics)!? Meanwhile they continue to hound you with intimidatory text messages, emails, telephone call and debt collection letters chasing payments for an item (Tumble Dryer) supplied directly by their parent company which is rendered unusable and a fire hazard for which their third-party (Samsung don’t employ their own service staff) repairers are unable to fix? In conclusion (and as noted by the majority of the 000’s* of unhappy reviews posted on this and many other review sites) - AVOID this inhouse funder and SAMSUNG* in general like a plague. Customer service is non-existent! In closing, at the point of writing, Trustpilot score was a mere 1.8* but I would contest this as overly generous when you can’t leave a zero-star review. The reality is that had this been an option for all reviewers, the rating would be significantly lower which in it self, speaks absolute volumes.
I recieved an email on 30 August 2024 to manage my agreement as it is coming to an end. It says I can only do this via the flex lounge. Every time I attempt to login, it says ‘we’re experiencing technical issues try again later’ - later never comes. I spoke with agents via live chat who said they don’t know why this isn’t working and I would need to call customer service. Every time I call customer service, they ask for my name and say ‘oh Andreas what a lovely name’ and then end my call. This is not just a one time occurrence, this has happened five times. Your overseas contact centres are, to put it bluntly, sh**. I spoke to the finance team on several occasions and was directed to call the flex team, to which they transferred me once and gave me the number three different times. The team who answer the phone say they are a third party who work on behalf of Samsung, they are a recycling centre and do not deal with Samsung queries. They told me they have escalated this matter as they receive numerous calls regarding this and many customers are being directed to them incorrectly. I then spoke with Samsung UK who said they cannot help me and I would need to go to their sales team, which are the overseas team again, but the gent assured me he would speak on my behalf and then transfer the call to ensure they do not disconnect me again. The agent I spoke with informed the Flex program had ended which is why I could not login. I had already researched this and was well aware. However, I recieved an invitation to manage my agreement only days ago, and the email specifically says I can only manage this agreement via the flex lounge. Meaning I currently have no way to explore my options. The advisor said she would escalate this issue and following my call she would email me immediately with a case reference number and with a resolution within 24 hours. Surprise surprise, neither emails have been sent. I have given numerous agents advance warning that I have been recording to evidence the complete inadequacy of your advisors who repeatedly misdirect me, lie to me and end our calls with out as much as taking my information. I have repeatedly requested SAR’s from all teams but I am not holding my breath. I have been told that certain teams will not have access to all the information I require and I would need to speak directly with each team. Please be advised, it is NOT my responsibility to chase each department, as a complaints team I expect you to be familiar with multifaceted complaints and conduct your own investigations as each department work for the same company. I am done with chasing and once my final payment is due, I will NOT be providing a balloon payment and I will not be returning this device as I have tried my best to resolve this issue and acted in accordance with your terms and conditions. If your teams are incapable of resolving this issue, I will NOT be held accountable. This is not my issue, this is yours. I will be seeking legal representation, advice from trading standards and the financial ombudsman as your teams are failing to assist. Please be warned if this issue is not resolved sooner than my final payment is due, action will be taken.
Hey there, So, I've been having this annoying issue with my account. I always pay my bills on time, sometimes even early, but I recently got a call from a debt collector saying I missed a payment and owe late fees. Turns out, I missed a measly $36 payment, which was my last one. And guess what? They didn't even bother to send me an email or a letter to let me know about it. So, late fees started piling up, even though I paid the amount and the fees as soon as I found out. I tried talking to the credit protection department, but they're not being very helpful. I'm worried about how this will affect my credit score. I wish I could screen shot these compliants and send them to Credit Protection.
Hi I wasted today over 30 minutes over the phone with Samsung Customer service in Phillipines and UK based few days ago .I spoke with a asian women over the phone ,she failed to provide customer service in all the questions address to her about sasmung S22 .In the past I have applied to get an additional contract with Samsung in the past ,providing passports ,scan of id credit checks ,without and success waisted hours over the phone .I found Samsung services totally apauling ,and beyond my expectation .Samsung corporation tries to save money employing cheap labour in Phillipines ,e ,refer a friend to get more points added on my Samsung account none of them has been offer in the past .I been sold an agreement which Samsung failed in all the aspect of customer service ,product quality .Even the phone Samsung S22 which I bee sold the battery started draining within less than 1 year was discharging very quickly ,poor quality ,and overheating. Samsung failed on customer service ,product ,lying about quality ,rewiws and overall tech product .As well Samsung pass my personal details to 3 rd parties breaching GDPR rights and eu phoning me to get additional Sent: Wednesday, 8 May 2024 at 11:36:46 BST Hi I wasted today over 30 minutes over the phone with Samsung Customer service in Phillipines and UK based few days ago .I spoke with a asian women over the phone ,she failed to provide customer service in all the questions address to her about sasmung S22 .In the past I have applied to get an additional contract with Samsung in the past ,providing passports ,scan of id credit checks ,without and success waisted hours over the phone .I found Samsung services totally apauling ,and beyond my expectation .Samsung corporation tries to save money employing cheap labour in Phillipines ,even when I recommended a friend ,refer a friend to get more points added on my Samsung account none of them has been offer in the past .I been sold an agreement which Samsung failed in all the aspect of customer service ,product quality .Even the phone Samsung S22 which I bee sold the battery started draining within less than 1 year was discharging very quickly ,poor quality ,and overheating. Samsung failed on customer service ,product ,lying about quality ,rewiws and overall tech product .As well Samsung pass my personal details to 3 rd parties breaching GDPR rights and eu phoning me to get additional .avoid SAMSUNG FINANCE A A PONZI SCHEME
I bought a phone using Samsung finances. I didn't receive the information (account, statements) to make payments Now I owe 143 USD more for the late payment fees. TDRCS (TD retail card services) says Samsung must have provided me with enough information to create my online account and make the payments. I told them that Samsung sells products they, Samsung Financing, are responsible for payment info, including the information to do it. Really bad experience.
