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Rania Zara Studio has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Excellent Suit for wedding season. Rania Zara Studio were excellent with communications through out the process and when issues were identified (not their fault) they were quick to respond and rectify and we go the suit on time. Awesome work and job and would highly recommend
Very cooperative I love my dresses Uptown mark whole team work is amazing keep the good work going all the best Mrs Yasmeen from Abu Dhabi 👍👍👍👍👍❤️❤️❤️
This was my first time ordering from Rani Zara. I had a slight hiccup with my order, but they corrected this, and I was able to reorder something else and it arrived in great time and it was amazing. Very well made and pictures and videos also sent to me before being dispatched. Overall i am satisfied and they are helpful with customer service if you have any problems. I would order again.
They charge £40 for delivery and its not even here fast, took 7weeks to come, and i wasnt getting an update on my order, kept WhatsApping them, they were saying they will send dispatch number, but never did until a day before of delivery, i just has to keep chasing them up, then it only came 4days before the wedding and the size was wrong, I ordered Small but it was large, so had to go out my way to find someone to adjust it and pay more money ontop of the £220 I already spent! Proper headache! Next time im going on Vinted!
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www.raniazara.co.uk60 total • Write a review
Very bad experience ordering 5 suits I received the suits with one wrong horrible cheap suit not the original suit that I ordered..after numerous attempts off email no reply 😡
Everything was Great From Order Placing to Order Tracking Customer Service was Also in Professional way Thanks
I’d like to share my experience with Raniazara — an excellent online store for Asian outfits. I ordered a Farah Talib dress, which arrived today, and it’s absolutely stunning with a perfect fit! Their service is outstanding, and delivery was quick and smooth. This is my second purchase from them, and both times have been hassle-free. I highly recommend Raniazara for quality and reliability. U.K.Ali
I just received my first order and I'm so happy! The delivery came within 4 weeks and I was able to track my order every step of the way. I was also sent pictures of my completed outfit via email which was an unexpected surprise. I haven't had good experiences with other retailers and I was dubious of placing an order, but now I'm glad that I did. I will definitely be ordering again. Thank you!!
I’ve tried everything possible to contact this company yet 10 wks no whereabouts of my order no tracking info no contact number absolutely appalling. I would never buy again from them. Awful no customer service. Please let me know what is happening with my order?
I have edited my original review because my lost parcel was refunded. It took some time and there is still lack of clarity on what happened but the issue has been resolved. I hope my experience next time will be as I encountered it the first few occasions I purchased via Rania Zara.
Extremely unprofessional, selling copied items claiming to be real. I purchased a suit which should have an attached slip but got delivered a jacket without a slip. I chased via email for two and a half weeks before I received an email to say they will send one out to me. I received the slip a week later which did not match with jack in colour so I asked for a refund. After going back and forth for weeks they agreed for me to send the item back, only to say it’s been worn and they are sending it back. Absolutely disgusting to sell faulty items to customers and then put false claims in order not to return the money.
Completely wrong colour, I ordered a silver suit and it came a mucky beige colour. I ordered a size medium and they sent a large and I had to have it taken in. It also took ages to finally deliver it. False advertising. Wouldn’t recommend using this company at all! Total scam!
Bad experience poor customer handling service. Scammers don't buy from them.
POOR CUSTOMER SERVICE. NO RESPONSE ON TIME. WORST EXPERIENCE WITH THEM.
Over time I have lost trust in how reliable the designer clothes are and the quality of the finish product has also dropped. I placed an order for 4 ready to wear outfits. Out of which only 1 was not faulty. The issues I had were, large size dress labeled as medium, damage on sleeze (Hole) and stain on one white outfit (felt it had been worn before). I have purchased before and felt the outfits were originals pieces but unfortunately I have my doubts now. When I raised my concern, which was difficult to do, I was initially told "We do a quality check before sending out orders so the damage must have been done by you" Overall the customer service is very poor.
