Paw Prints Pet Stores UK Reviews

I bought a dog extension lead. The clip to attach it broke off before I was even up the street. I returned this five days later as it's our only lead and the staff member said there's nothing I can do as it has signs of wear and tear. I explained it's been on her harness since we bought it as the clip to detach was broken and still the same response. The assistant was rude and uninterested. Products sold not fit for purpose, overpriced items and rude and uninterested staff

If I could give 0 stars I would. I have given you a month to make this right and you have done nothing. On August 20th 2025 I bought a rope balloon toy from you as a silly present for my 1yr old cockapoo. Within 20 minutes of giving the toy to him, under my supervision, I had to remove it. Water soluable glue has been used to stick parts of the toy on, including a pompom and two small pieces of felt, one of which my dog swallowed before I could even realise and luckily didn't cause any problems. I returned this the next day to the Leeds shop to a lovely lady who understood my distress but had to get a manager to authorise a refund/exchange/anything other than selling stuff essentially. The manager 'Jen' told her nothing could be done as it was 'a delicate dog toy' and I should know better. It has a tug rope on it? When I argued this point further I overheard Jen on the phone say 'I don't have time for this'. Excellent customer service if I've ever heard it. I was refused anything and told I needed to come back the next day when a manager was in. So I went back the next day to speak to them again and the manager again tried to fob me off with 'delicate dog toy' 'you need to watch your dog with it' 'dog toys usually don't last'. But they do usually last more than 20 minutes without falling apart because they're not fit for purpose don't they? After having to explain what PawPrints own website says about faulty items and contacting the manufacturer (Which Jen told me to do myself) Jen reluctantly agreed to take the toy and my details and refer the issue to the manufacturer. I don't believe she has done this and I will NOT be wasting my money here again. Shocking customer service, managers don't even know their own policies and wasted 2 days worth of my time. As I explained at the time it wasn't about the refund. It was about the unsafe toy they are marketing for dogs which under less supervision could cause choking or internal damage which Pawprints clearly don't care about. I would upload the photos but have been blocked from doing so so they will be on your Facebook page.

We took our 15 month old cockapoo for a groom. Angel did a fantastic job with Tillie. She is a very anxious dog and Angel took this into consideration. We will definitely be taking Tillie in future.

Very happy with grooming

This company is a scam

This company is a scam, i sent a picture of my dog in. Then they started blowing up my phone and email asking for money. I looked at the calendar and my dog was on it but his name covered his face. I contacted their customer service and they said they couldn't fix it! Do yourself a favor stay away from these losers.

So I’ve been involved with pawprints to…

So I’ve been involved with pawprints to freedom for the past 2 years. I have Rehomed x2 amazing doggies from them. They are so efficient,professional and caring charity I’ve ever had the privilege of knowing. I’m so grateful for all they do. I highly recommend and will always continue to support and donate to them!😁 Claire

Scam! Buyers beware. Tell you that your pet has won a contest and will appear in calendar and give you discount to purchase multiple calendars. Turns out there are hundreds of “winners” and the company just prints your calendar for only you. If they really want to raise money, have an honest fundraiser. I would gladly pay to have my dog in a calendar even if it’s only for me. Just be honest.

No response. Never received correct order. Customer service horrible auto response on. Do not order or trust this company.

Ordered a calendar from them. It’s a scam. Every pet wins and they just print up a calendar. Ok so I got duped, I’ll own that. Problem is I paid for the shipping ins and it’s lost. Only response I get is to wait. It’s been two weeks since it last moves. Waste of money. Terrible company. Fool me once…..

None of my cats like it

None of my cats like it

historical reviews match our experience rude nasty owners when you contact them you ignore when you put a review on google they reply trying to twist it around to make you out to be the bad guy miserable nasty company hope it shuts

Bought a French bulldog harness and collar 6 weeks ago only worn a handful of times, now has developed a large hole on the inside of the harness at the back of the D ring, sent an email outlining the poor quality a long with the pictures but was not offered a refund just 50% off a new harness !!! Brilliant customer service (not)

Bought a French bulldog harness and…

Nice prices but dangerous toys. Purchased a gingerbread man chew toy on a rope and the plastic comes off very easily and my puppy eats it. Not even close to durable enough to be a chew toy. I’ve had to remove the gingerbread man from the rope.

Nice prices but dangerous toys

We would highly recommend your…

We would highly recommend your serviced.Call was answered immediately.Staff very compassionate and made us and Iggypup feel important. Received lovely paw print.Such a hard and painful time was made more easier with the help of Pawprint.We would have no hesitation on recommending Pawprints.