MoonPay is a cryptocurrency platform that simplifies the process of buying, selling, and using various cryptocurrencies, including Bitcoin and Ethereum. Established in 2019, the company has gained the trust of millions of users worldwide, operating in over 180 countries with more than 35 million verified accounts. MoonPay allows customers to purchase cryptocurrencies using multiple payment methods, such as credit cards, bank transfers, Apple Pay, PayPal, and Venmo, making it accessible for both novice and experienced investors. In addition to purchasing crypto, MoonPay enables users to sell their digital assets directly to their bank accounts or MoonPay Balance at competitive rates. The platform also offers a unique feature called MoonTags, which allows for instant sending and receiving of cryptocurrencies without the need for complex wallet addresses. With a user-friendly interface and a commitment to security, MoonPay caters to individuals looking to engage in the cryptocurrency market efficiently.
MoonPay receives a mixed response from users, with a notable portion praising its speed and ease of use. Many customers highlight the platform's efficiency, describing transactions as quick and straightforward, which contributes to a positive experience overall.
However, significant concerns arise regarding security and customer service. Multiple reviewers report feeling scammed, citing issues with unauthorized transactions and difficulties in retrieving funds. Additionally, users express frustration over the verification process for payment methods, which they find cumbersome. While some appreciate the simplicity of the app, others struggle with its usability and the lack of responsive support. Overall, despite its strengths, the negative experiences regarding security and service weigh heavily on the sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very efficient”
“Their ability to resolve matters efficiently while still making customers feel valued speaks volumes about their serv...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Payment Processors.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 3.2 out of 5 (fair) | 4.0 out of 5 (good) | — | 60 |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 25 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | — | 6 |
Bottom line: MoonPay is #3 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 3.1).
60 reviews of MoonPay. Filter by what matters to you.
I've tried a few other apps like this but none of them have been as easy and hassle-free as Moon Pay. It's easy to navigate and understand. Fees are reasonable and the speed of completing a transaction, as well as your money being available is quick, as compared to others where I've had to wait 7-10 days to get access to the funds from a transaction.
Easy to setup an account, fast reliable transaction. As it should be.
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I feel safe buying from your service
Great experience and effective results
Fast and best choice. Thank you guys. I’ll always use this service. 5stars.
I enjoy playing with my freind an making new friends an learning how to play better
I have theoretical experience on social media
Very easy! Happy
Fair well streamlined process.
MoonPay is a cryptocurrency platform that simplifies the process of buying, selling, and using various cryptocurrencies, including Bitcoin and Ethereum. Established in 2019, the company has gained the trust of millions of users worldwide, operating in over 180 countries with more than 35 million verified accounts. MoonPay allows customers to purchase cryptocurrencies using multiple payment methods, such as credit cards, bank transfers, Apple Pay, PayPal, and Venmo, making it accessible for both novice and experienced investors. In addition to purchasing crypto, MoonPay enables users to sell their digital assets directly to their bank accounts or MoonPay Balance at competitive rates. The platform also offers a unique feature called MoonTags, which allows for instant sending and receiving of cryptocurrencies without the need for complex wallet addresses. With a user-friendly interface and a commitment to security, MoonPay caters to individuals looking to engage in the cryptocurrency market efficiently.
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