Length of Time, Staff Turnover, Bizarre Incident and more !
So, my father used their services to write his will. Upon his passing, nearly a year ago now (bar ten days), we still aren't very far forward in getting this completed. His estate btw is the easiest there is, nothing contentious and all very straight forward. Since his passing we have had at least three separate people (possibly four), attempt to write to the various entities and sort things out. Today I rang up the latest person a person called Sam. She was all very friendly (at first) and twice before I was about to lay out my concerns to her I stated (the phone call I'm led to believe is recorded); "I am not having a go at you". But she then goes on to interrupt me and put the phone down on me! Stating "Yes you are." I was nothing but polite, calm and level headed. So, I thought I'd phone their general enquiries number as I wanted to let a manger know what had happened and find out what is going on with my father's estate. Something btw I phoned three weeks before and was given an update. Anyway, upon attempting to find a manager I was informed she is away for another week plus (on holiday) and there is no one standing in for her! I am my father's only son and I am very concerned for my elderly mother's care and health as I feel their dealings with my mother are average at best. Before Sam put the phone down on my she attempted to state was it possible to speak to my mother, I mean really? A firm that has been paid to deal with his estate is asking her son hundreds of miles away. So, in summation, you can probably guess my recommendations for this firm. I will be emailing the firm's manager about this incident and as we all know, it cannot be slander or libel if it's true.
