The Home Depot (Home Decorators Collection) contracted to design and install upper cabinets in our laundry room, resulting in dishonest sales practices and unsafe installation.
Installation: After the installation of our new laundry room cabinets, we discovered they did not have backs. We contacted the salesman, who informed us that including backs would cost an additional $400 to $500. When we expressed our willingness to pay this extra cost, it was evident he was taken aback, and suddenly, providing backs was no longer an option.
Salesman: The salesman was arrogant, rude, and condescending. When I challenged him to install backs, he felt compelled to call me directly and belittle me with arrogance. I reminded him that I was the customer and that he would receive a one-star rating unless he worked with us to achieve a fair resolution. He was unbothered by my concerns.
Sales Manager: We escalated the issue to the Sales Manager, who claimed the contract specified that our cabinets would not include backs—which is not accurate according to the paperwork. She insisted she would send us a copy to prove her point. Two weeks later, we still had not received anything. Although she did call and leave a message, she has not responded to our recent return calls.
Unsafe Installation: Without backs, these cabinets depend on a very thin metal strip for support. Furthermore, the supports were not screwed into a stud, nor were anchors utilized. This poses a safety hazard, and we have refrained from using them as intended due to these concerns.
I want to clarify that this experience does not reflect our neighborhood store, which has always been professional and honest. I felt compelled to share my experience to help protect other consumers considering their Designer Services—DON’T!
