Review summary

Exemplar Education has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service.

Based on reviews, created with AI

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It is absolutely unacceptable for a…

It is absolutely unacceptable for a company to pretend they are supporting children with their education while in reality taking advantage of struggling families. Parents and students trust these services to provide genuine help with difficult topics, yet instead of receiving proper guidance, their personal information is being handed over to third-party lenders and scammers. This is not only unethical but deeply harmful, especially to vulnerable families who may already be under pressure. A business that exploits people in this way is not just failing in its duty—it is actively causing damage. Such actions raise serious legal and moral concerns. It is important that those affected do not stay silent. Reporting this company to HMRC and other relevant authorities could help bring their misconduct to light. If the company is mishandling finances, evading tax, or engaging in fraudulent activities, HMRC has the power to investigate and take legal action. Beyond HMRC, complaints should also be filed with consumer protection agencies, financial regulators, and possibly law enforcement, since data sharing with fraudulent lenders could amount to a criminal offense. Taking collective action—gathering statements from victims, raising awareness online, and contacting watchdog organizations—can put pressure on authorities to act quickly. A company that exploits children’s education and manipulates families for profit should not be allowed to continue operating. Their practices must be challenged, their misconduct exposed, and their business shut down if found guilty of wrongdoing. Protecting children and families must always come before profit, and those who violate that trust must face serious consequences.

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Scam!

Scam!! Avoid!! Same as what everyone else has said

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Fantastic learning resource.

Fantastic learning resource.

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A
Poor Just Poor

Scamers and services arent even worth it. Questions that should be correct are incorrect.

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Company details

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Showing 1 - 20 of 56 reviews
I

Can't believe they still scam people!

I am surprised this company still exists. Please do not sign up for this scam. Their marketers are very dishonest. Never in the conversation I had ALONE with him did he explain that they will take out a LOAN in my name. How difficult is it to say that? Everything about this company and the way the transact goes against every sense of social justice. They are selling a lie. Khan Academy offers excellent service 100 times better than this for free. YouTube videos etc. Very old outdated videos. I'm still angry.

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AO

Exemplar Education/3J FINANCE LIMITED

3J FINANCE LIMITED Company number 06527865 LEE, Anthony Craig Correspondence address 93 Tabernacle Street, London, England, EC2A 4BA Role Active Director Date of birth May 1959 Appointed on 1 November 2012 Nationality British,New Zealander Country of residence England Occupation Director Warning to everyone, exemplar education is dissolved in October 2022 along with many other companies with same person acting as director Craig LEE. Apart one company 3J Finance where everyone that signed up pay or paid their monthly bills in to this company's account. Surprisingly same person acting as director Craig Lee. These is a scheme that empty your pockets and money laundering I believe. He is a New Zealanders so imagine where this money are going. If anyone has a good lawyer and still pay the bills to 3J Finance you can ask him a question. EXEMPLAR EDUCATION LTD Company number 09928489 LEE, Anthony Craig Correspondence address Prospect Court, West Lane, Sittingbourne, Kent, England, ME10 3TA Role Director Date of birth May 1959 Appointed on 23 December 2015 Nationality British,New Zealander Country of residence England Occupation Director

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S

It's a scam..

It's a scam... please don't sign up with them. They just take loan on behalf of U and then U have to pay it later

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S

DON'T PURCHASE!!!

DON'T PURCHASE!!! It is a waste of time & most importantly money. You are tied in to a contract so can't cancel the payments. The content is rubbish & not at all engaging for the kids so they aren't even interested. There is no way a GCSE student will be using this. It was sold as something far better than what it is. I wish I had checked the reviews beforehand but stupidly I didn't as the salesman did a good job of conning us in to thinking it is something great. I purchased this a few years back but I can't believe this nonsense is still being sold. There are lots of websites out there that offer free material & you tube videos, use those instead and avoid exemplar

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C

My trainer Matt was great

My trainer Matt was great. He was able to answer all the questions we had and he was very timely and professional with the training course.

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J

The worst online teaching service you…

The worst online teaching service you will find. You cannot communicate with them, they do not answer calls or emails. All their tutors are from India and struggle to understand or speak english. And they can't even do the maths or english themselves. Whatever you do, do not sign up to a monthly plan, as the will hound you for the money and you cannot cancel. They will refuse, no matter how inadequate their service is. I've reported them to trading standards now as well as it is a scam!! Go have a look on mumsnet what the parents are saying on there. You will be shocked. Don't use them!!!! You've been warned.

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AB

work hasnt updated in years

work hasnt updated in years

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MS

It is a bad experience for myself

I was deceived into signing a life contract by their sale agent on the 11/12/2019 just starting COVID-19. I contacted them after 2 months to change my contract to a more affordable one since I couldn't pay £70+ monthly as my financial situation was getting changed and my children are not happy with the program as they are different from the school's and also the school have more online program and this is becoming increasingly difficult to handle. Examplar referred me to discuss the issue with 3J finance that they will help out. 3J finance have no other obligations but to collect their money. Since 2020 before lockdown till now Feb 2024, Examplar are using 3J finance to collect my money and my children are grown up, they have not used the program for years, some never even logged on for the first time. Ages are 22, 21, 18 The 3 youngest are not in anyway using their programs. They have only responded to my email twice in all these years with the same pattern *to contact their finance partner 3J finance* Please if anyone knows how I can deal with these issue please send me a message. They are telling me my generations unborn will use the program so there is nothing they can do.

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EO

ABSOLUTELY HORRIBLE!!!

ABSOLUTELY HORRIBLE!!!! You can’t cancel your contract also they still charge you for the cancellation also taking money from my account this month . They are scammers . And the program doesn’t help at all . Be careful with this scammers.

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C

ABSOLUTELY HORRIBLE

ABSOLUTELY HORRIBLE. YOU SIGN A CONTRACT WITH THEM AND CANT CANCEL, AND ITS NOT HELPFUL AND NOT EVEN THAT MUCH OF A REASON FOR SIGNING UP WITH THESE SCAMMERS! DONT SIGN!

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M

DON'T BE A VICTIM THIS IS SCAM

A £6,732.00 was the worst purchase we have ever made in our. We Purchased this to support our children to develop unfortunately we make the biggest mistake of our life because we don't know that we where been trick all started on 5 October 2018 when a gentle man came to our house with sweet words convince us to purchase it. We decided to cancel all our children private study but it was a big mistake we have been paying £112.00 every month all these years!!!! However under our agreement someone will call every month to check the children progress but that only happen in the first 2 years that mean they have failed their side of the agreement. Out dated, children assessed at wrong level. Tried to use a few times then gave up children did not engage with it as it was boring no benefit and there was no teacher to guide the children what so ever. worst customer service ever they don't care all the are interested is your money. PLEASE PLEASE!!! DON'T BE THE NEXT VICTIM DON'T MAKE THE SAME MISTAKE AS WE DID 5 YEARS AGO, pressure sale in our house lasted hours and hours the kids issued with a laptop that lasted less than 3 months I ended purchasing 2 iMac and 2 laptops!!!.

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SY

Good educational value - Payment issues (which were resolved)

The educational software was very helpful to our two children being homeschooled. We had an issue to do with cancelling our subscription, which was accepted, but the payments through 3J Finance continued on for a considerable period. Thankfully, they have now refunded the payments in full.

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PP

The True Story Behind Exemplar Education

This Website is a complete trap. Regardless of what your child is struggling with, I would HIGHLY recommend that they do not use this platform, considering the vast variety of other platforms which are: Trusted, Safe, Secure and Reliable, in addition to the state school system, where children can receive as much help as is required for your child to learn and understand any difficult topics. Although this is not a scam, this company plays very carefully with its choice of words concerning its terms of use policy and seems entirely harmless through the way it's played out. THIS IS NOT A SUBSCRIPTION, where the user may stop paying monthly fees when they feel they have finished using the interface, yet the entire upfront fee (about £5000 or more dependant on what plan you choose) must be payed as Exemplar Loan out this money for themselves and force you to pay it out in order for them to make a profit over a terribly outdated interface which even a sixth-form computer science student could create with the help of a form group, yet it seems even more scammy once you open the homepage. COMPLETELY scattered with stock images of happy families of terrible resolution, and sometimes very buggy. If a customer is interested in this scheme, they will send over a person to assess your child in order to recommend the "best" plan for your family. This is an opportunity for the company to entice the consumer into spending more and more money compared to what they actually should by convincing the family that this programme is entirely unique due to it's features. What are these features? Let's look over them: You get to contact a teacher who can give advice on any topic your child is stuck on but it has to be during an extremely obscure timeframe which most likely doesn't resonate with your child's timetable (unless the child revises 24/7) - Your child receives access to every topic in the GCSE course, yet to access a specific topic, you need to use a buggy interface and even more obscure topic names without any system to tell you which ones you've done, unless you create an assessment programme, in which your child has to answer over 150+ questions on an extremely (I repeat) BUGGY interface, with no way of editing previous answers and afterwards, the system determines which topics your child needs to learn dependant on the assessment. Let's say that your son/daughter decides not to use exemplar for a short break (maybe 3-4 months) and the child has changed year group and requires to learn new topics that they have not yet reached on exemplar. This happened to my son, and he tried to contact the live support, yet they claimed that they could not move him up a year group and that he would have to complete all of his required tasks (which he may have already mastered at school) and waste a whole lot of time trying to progress the system to a point where the child can find the work actually useful. I completely understand that this programme has helped a multitude of families across the UK, yet the reality is, is that it is a complete waste of money and schools already probably have programmes such as Seneca Learning, Hegarty/Sparxmaths and any other programmes necessary for the child to help its learning progress. If I were you, I would stay far away from this moronic application and save lots and lots of money otherwise. Unless you are completely sure that your financial circumstances won't change, It's probably not the best way forwards. And anyhow, 400,000 pupils for 32 years is terrible numbers compared to Hegarty Maths' critically acclaimed status in the span of 10 years.

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ZL

NO NO TO EXEMPLAR

When we started we were NOT told that there we would be stuck in this for a year. Son didn't like it so after 3 months rang to cancel and was told they had just to find out that they where STILL taking 70 a month. When called they had conveniently no recollection or record of the cancellation request. At no time was I sent any email to ask if I wished to continue with the program or that they would without my consent.

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MH

It's totally useless don't buy it

It's totally useless don't buy it

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RS

Don't sign any contract. I advise you to use it for few months if you want. its a trap and waste of money.

Very poor content and not useful at all. The kids don't enjoy it. It's just waste of money and once you are into the scheme you are trapped and have to pay even you dont use it. Make sure you understand this and go for few months as try before signing it.

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V

Over £5,000 worst purchase we have ever…

Over £5,000 worst purchase we have ever made. Purchased 2019 been paying all these years!!!! Out dated, children assessed at wrong level. Tried to use a few times then gave up children did not engage with it as it was boring. Slow customer service. Please please don't make the same mistake we did, pressure sale in our house lasted hours!!!

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LD

Their other name is Estia Tution

Their other name is Estia Tution. They are all scam.

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T

WARNING. DO NOT JOIN!

Please refrain from joining this program. It is a costly scam. I joined under the influence of a sales representative who failed to mention that they would apply for a loan. The platform is outdated and the videos are unengaging. The lessons are not age-appropriate and do not build confidence in children. After attempting to cancel our membership, we were informed that we were trapped due to the loan taken out in our name. In order to avoid damaging our credit, we continued with the program for several months before ultimately giving up. We informed the company that we wished to discontinue our membership once our contract ended and provided suggestions for improvement. However, our nightmare did not end there. The company re-enrolled us without our permission and began taking direct debits from our account. Despite sending several emails, they have not responded. Due to the severity of this scandal, we have initiated legal proceedings and started a petition. We have also reached out to ITV and BBC News to request their assistance in spreading awareness about this issue. -Removing this review is an invalid reason to do and could create a legal action against Exemplar.

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