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Phase One DJ Store is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about expensive.
Bought an item which went faulty after 4 months during the one year warranty period. T&C say the buyer is responsible for return postage / courier costs which can be quite expensive for DJ gear and they do not get reimbursed even if the item is replaced or repaired by the manufacturer. I believe this is against what is set out in the Consumer Returns Act. Potential customers should be aware of this as it can be costly.
Can't thank Mike enough at Phase One, I've spent around 2 months carefully selecting products from his store, continuously touchin base with Mike asking questions (he was very patient to put up with me), he answered all my questions honestly and gave me solid honest suggestions... Finally placed a big order and he went all out to make sure I received everything the very next day... Don't go anywhere else, make Phase One your one-stop dj shop!
As a first-time customer, I felt it only right to pass on my gratitude and praise to the team at Phase One DJ Store and applaud them for their hard work. I ordered an extremely well-priced 'Equinox Contour Screen' package on Sunday afternoon and received my goodies on Tuesday morning. Talk about impressed...I certainly was and I'll definitely be re-visiting this excellent store again soon! All the best to you and yours. Cheers! Mark.
Double Double Good!
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www.djanddiscostuff.com9 total • Write a review
I could not recommend this company enough! I am so glad I found them online. Despatch is so fast and excellent customer service. I wouldn't recommend anyone else. Thanks again guys and keep up the good work! We will be back!
Hi, Just received my Pioneer DDJ-400 Bundle: x 5 items (PIONEER: DDJ-400 DJ CONTROLLER/DM-40 SPEAKERS/HDJ-X5 HEADPHONES/DECKSAVER DDJ-400 COVER/ AUDIO LEAD (2RCA Plugs- 2RCA Plugs) 1.5m). Ordered yesterday after contacting Sales team (Mike). Not tried any of the equipment yet, but everything opened & checked & all correct items sealed & correct documentation inc. Really quick & easy to deal with….straightforward….Next Day Delivery As Promised by Mike. Regards, Mr M McCormick
Have bought stage lights from Phase One on three occasions i- the latest being last week - and cannot fault them for pre-sale advice, speed of despatch, quality of after-sales service and pricing. All 5 star in my opinion - I wouldn't go anywhere else.
great service, products and price. Mike was very helpful, cannot fault them. Great UK store
