No common sense and service level 0
This is about the distressing and discriminatory treatment I experienced while traveling on Flight 6H 163 from Tel Aviv to Tirana, operated by Czech Airlines on behalf of Israir Airlines on May 8, 2025. Upon boarding the flight, I was suffering from severe sunburn on my back, and to alleviate the pain, I was using a wet T-shirt. Despite explaining my condition to a senior crew member and requesting some time to calm down, I was repeatedly told to wear the shirt. The cabin crew member was unhelpful in understanding my health situation, and a female representative (whose identity was not provided) insisted that I must wear the shirt because it was against airline rules. I attempted to engage with her to understand the reasoning behind this directive, but she refused to identify herself and failed to explain why my situation was not being considered. At this point, I complied and put the T-shirt on, despite the discomfort it caused. I later learned that this representative had threatened to call the police if I did not comply. While I followed the airline's instructions, I was still offloaded from the plane. This was the first time I have ever been removed from a flight without any warning or valid explanation. To make matters worse, no formal report or documentation was provided to me about this incident, leaving me feeling both humiliated and unjustly treated. I find the behavior of the airline staff to be not only inappropriate but also discriminatory, as I was forced to compromise my health in a situation where basic common sense and compassion could have been applied. The involvement of the police, without any legitimate cause or warning, was both offensive and disruptive to my travel plans.
