request for help
Custard responded very quickly to a request for help with laptop to various printers issues. Remotely taking over my laptop my problems were very quickly resolved thanks guys.
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Custard Technical Services Ltd
Reviews 60•
4.8
Electronics & Technology4.8
Excellent
60 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.8
Excellent
60 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Custard Technical Services Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Excellent service which was easily…
Excellent service which was easily explained and instructions were clear to follow and was carried out in a professional manner.
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Good service
Very helpful people
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Major issues throughout engagement
Major issues throughout engagement 1. The original quote changed after the work started. 2. The work failed to meet the original delivery date 3. A few months after the work was completed, one of their customer service representatives logged into their remote IT support on one of our machines without any reason. 4. They agreed to provide IT support on a piecemeal basis (day rate). When we tried to use this service they claimed they didn't operate that way and instead attempted to push us onto a subscription service. We were they forced to prove this with the original correspondence. Overall a poor experience thanks to these issues. Edit - We arranged an hourly/day rate support agreement and as can be seen from their reply, they refuse to acknowledge this when we attempted to make use of it. I have it all in email correspondence to back this up.
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Company details
Information provided by various external sources
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Contact info
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Website
www.custardgroup.co.ukAll reviews
60 total • Write a review
Showing 1 - 20 of 56 reviews
DS
Brilliant service recieved from Aaron…
Brilliant service recieved from Aaron again 😁 Thanks custard
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RP
I tried to contact Custard by telephone…
I tried to contact Custard by telephone but after a couple of minutes the line went "dead" so I went on the website and made contact. I was moved to three different support people but the third support person was helpful, he did not know the reason for my problem but promised to find out and phone me back which he did with an answer.
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QH
A Highly Reliable Service!
Always a fast, efficient and highly professional service - many thanks indeed, guys!
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LD
Exceptional Service
Very helpful, courteous and offer exceptional service to someone who has very little knowledge of IT.
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MW
Always super speedy at getting issues…
Always super speedy at getting issues resolved. Thanks for your help guys
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MD
I have always found Custard to be very…
I have always found Custard to be very helpful, courteous and polite. They have resolved any issues I have had in a timely manner. Would recommend
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JW
Rapid response to queries and problem…
Rapid response to queries and problem solving
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KF
Always respond in a timely manner and…
Always respond in a timely manner and ensure all work is carried out to my complete satisfaction from excellent Technical Support personnel.
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MH
Issues were resolved quickly with no…
Issues were resolved quickly with no down time really.
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SM
Quick response and the job completed…
Quick response and the job completed with no issues.
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JS
Efficient and good communication
Efficient and good communication - always kept me in the loop
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MR
Rachel is always very helpful and…
Rachel is always very helpful and solves any issues I Have.
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