Credit Union of New Jersey

Ms. Narda was thorough, patient, kind, knowledgeable, explained things in detail for me to understand, kept me informed and did not rush me through my loan processing. A great representative of the CUNJ. She is a keeper!!

Easy loan process

Credit union is the best place to start if you’re looking for any kind of loan assistance. Thank you c union of nj

They provided exceptional support and guidance and was helpful in explaining the different types of accounts available. Speedy service I would highly recommend

I’ma new customer and they treated me like a million dollar client

It has one of the best interest rates in the Country

Regan and Jen were fantastic. Went above and beyond customer service!

My experience calling the Credit Union of New Jersey about my credit card was great because the representative was knowledgeable, patient, and resolved my issue quickly."

Jimmy, was very helpful and effective

Narda is an incredible! She made my experience easy & stress free.

CUNJ helped with my everyday needs. Made it easy to shop for my needs. They were also quick and efficient. I only had to reach out to a customer service representative once.

Service is always very professional and friendly.

I called this morning regarding an issue that I have been trying to resolve for a few months. I requested a supervisor, and Anthony Cannon assisted me. Anthony went above and beyond to calm me down and assured me that he would look into my issue. Within an hour, I received a call back from Mr. Cannon, and my concerns were addressed. Thank you so much. I appreciate your professionalism and calm demeanor. You are awesome.

Poor communication on the bank’s part to inform me about the completion of an application which led to a large setback.

Representative I spoke with could not answer question “why, if monthly activity to my main account is intact, do attached products so as dormant?”

Super easy, I apply for a loan online and it was super fast

The associate, my apologies, I cannot recall her name was professional and knowledgeable. The entire process of opening up a checking/savings account took 15 minutes and was painless. :-)

Autumn was extremely helpful and even after the transaction was completed, she called me to make sure everything was correct.

The office on Route 130 is nice enough. The ATM-like "live" teller is a work in progress. It's not very private. There is a wired phone but the volume is not the best. The scanner for your ID doesn't hold the card so you have to keep your finger on it and it's not obvious which way (i.e. face up or down) to place the card. I needed to get cash ($3,500) but there was a $3,000 limit that was not posted. I was told I'd have to call ahead of time or come again tomorrow. I have no issue with policies/procedures but they don't communicate very well. There were 2 ATM-like stations but only one had envelopes to hold the cash. All in all, I think 3 stars is more than fair.

Everyone was polite and helpful 🙂